Manager, Staff Ombuds Office - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 192135

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are committed to investing in our employees and helping you continue your career at Scotiabank.

What you'll be doing.

The Staff Ombuds Office provides a safe, trustworthy and readily accessible source of early assistance for employees at all levels, contingent workers, retirees, and former employees when they have a workplace concern at Scotiabank or want information about where to seek assistance related to their work at Scotiabank.

As a partner in the Raise A Concern process, the Staff Ombuds Office is one of a number of channels at Scotiabank through which individuals can seek advice and assistance with workplace issues including, but not limited to: interpersonal conflicts, perceived unfair treatment and harassment, disrespectful and unethical behaviours and misconduct.

Is this role right for you? In this role you will:

Work with French and English speaking employees by listening and providing coaching and guidance about concerns related to Bank policies, procedures, practices and/or decisions
Assist employees in developing options and resolving conflict
Facilitate communication between employees and others (policy makers, HR, business lines, third party service providers, etc) on individual issues as required
Participate in weekly case discussions, providing case analysis to identify and raise systemic issues, generate insights, ineffective and unfair policies or practices and major issues or emerging trends
Track and report concerns raised relative to Bank projects and initiatives
Promote awareness of the Staff Ombuds Office and the services it provides at every opportunity
Facilitate presentations to employee groups
Adhere to the Staff Ombuds Office Terms of Reference and Standards of practice

Do you have the skills that will enable you to succeed? We'd love to work with you if you have:

Bachelor's Degree in a related field (Human Resources, Psychology, Occupational Health Care, etc)
High degree of fluency in English and French
5 to 7 years of experience in an HR or management role
Certification in Alternative Dispute Resolution (such as Stitt, Feld, Handy) would be an asset
CHRP or CHRL designation would be an asset
Strong conflict and alternative dispute resolution skills
Strong verbal and written communication skills
Strong computer skills in MS Office products

What's in it for you?

The opportunity to join a forwardthinking and collaborative team, surrounded by innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your growth and enhance your skills
An inclusive working environment that encourages creativity, curiosity, and celebrates success

Location(s): Remote, can work from anywhere in the Bank's footprint

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.