Jobs
>
Hamilton

    Team Lead - Hamilton, Canada - Scotiabank

    Scotiabank
    Scotiabank Hamilton, Canada

    2 weeks ago

    Scotiabank background
    Description

    What your role will be...

    Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

    What you will be doing...

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Plans, organizes and directs the activities of the Collections Advisors to ensure adherence to optimal delinquency ratios and loan loss levels by: monitoring timely and constructive collection activity conducted by telephone, letter, text message, e-mail, or other appropriate means; ensuring effective and efficient use of the automated call distribution and outbound predictive dialer systems; determining an equitable distribution of advisor workloads that is consistent with levels of expertise to yield optimal collection and follow-up.
  • Assists with the review and analysis of a broad range of reporting information on delinquent lending portfolios by: working closely with other Team Leads and the department Managers to constantly interpret outbound and inbound calling queues, ensuring an adequate number of advisors are assigned to each account stream and making necessary adjustments to maximize efficiency; reviewing daily, weekly and monthly department performance & operations reports and provide adequate operations strategizing or proper performance management and support; recommending appropriate changes to policies and procedures that will assist in maximizing the recovery of delinquent accounts.
  • Assists with the control of the business objectives of the department ensuring operational effectiveness by: recommending appropriate changes to workflows that will provide efficient operations and meet service standards to customer, compliance and security policies; ensuring control over routine expenditures including variable compensation payouts to Collections Advisors; assisting with the recruitment and hiring members in accordance with standard Bank policies of new team members.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

    • What you need to succeed...

  • Completion of a post-secondary education (college or university) preferred.
  • Strong organizational and time management skills; the ability to prioritize, allocate and monitor workload; using sound judgment to address problems and discrepancies.
  • Proven interpersonal and communications skills to successfully conduct operational activities, and influence others to become operationally effective.
  • A high degree of flexibility is required to adapt to a variety of tasks and functions.
  • Strong PC skills are necessary as the incumbent uses a PC for a variety of operational, service management and related activities.
  • Thorough knowledge of daily and periodic department routines, procedures, policies and workflows.
  • Thorough knowledge of SDA's products, services, and operating systems.

    • Working Conditions


    • Work in a standard office-based environment; non-standard hours are a common occurrence. Hours of work may include shift work or split shifts to accelerate customer contact.

  • Conspiracy Comics

    Team Lead

    1 week ago

    Conspiracy Comics Hamilton, Canada

    Job description · About the role · The Team Lead assists in the operational functions of the store and motivates the team to meet sales goals. The Team lead reports directly to the Store Manager and provides leadership and support when the manager is unavailable. We're a long tim ...

  • Blacksmith Agency

    Team Lead

    3 weeks ago

    Blacksmith Agency Hamilton, Canada

    **Join the Blacksmith Team** · Blacksmith Agency is a boutique digital agency based out of Phoenix, AZ, specializing in top-of-the-line, custom _website_ _design_ and development. By forging digital products and online experiences rooted in user expectations and data, Blacksmith ...

  • VPI INC.

    Team Lead

    1 week ago

    VPI INC. Hamilton, Canada

    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organ ...

  • American Iron and Metal

    Team Lead

    2 days ago

    American Iron and Metal Hamilton, Canada

    Company Description · American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th bir ...

  • Telecon Inc

    Team Lead

    1 day ago

    Telecon Inc Hamilton, Canada

    Telecon is looking for a Working Foreman with prior experience leading a crew on FTTH projects. This role is based out of yard in Hamilton, Ontario. · This is a full-time position offering a competitive wage along with the following: · - Comprehensive Benefits and Pension Plan th ...

  • Bayshore HealthCare

    Psw Team Lead

    2 weeks ago

    Bayshore HealthCare Hamilton, Canada

    **Company · - **Bayshore Home Care Solutions · **Location · - **Hamilton, Ontario · **Make "being the difference" your Career..** · **About Bayshore**:Bayshore Home Care Solutions, a division of Bayshore Healthcare is one of the country's leading providers of Home and Community h ...

  • CHEP

    Operations Team Lead

    2 weeks ago

    CHEP Mississauga, Canada

    **Position purpose**: · The Operations Performance Team Lead is responsible for managing functional operations systems and programs, supporting the key areas of the Operations Excellence program and maintaining oversight over controls in all operational requirements. · **Major/Ke ...

  • Regal Security Inc.

    Concierge Team Lead

    2 weeks ago

    Regal Security Inc. Hamilton, Canada

    Regal Security Inc. is currently seeking a Full-Time **Concierge Security Team Lead** at one of our sites located in the Hamilton**, Ontario** area, · Full-time availability to work all days of the week and schedules that will consist of afternoons, overnight and weekend shifts - ...

  • Scotiabank

    Team Lead, Collections

    2 weeks ago

    Scotiabank Hamilton, Canada

    Requisition ID: 199318 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **What your role will be...** · Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business str ...

  • AtomVie Global Radiopharma Inc.

    Production Team Lead

    3 weeks ago

    AtomVie Global Radiopharma Inc. Hamilton, Canada

    AtomVie Global Radiopharma Inc. is a global leading GMP manufacturer and distributer of clinical and commercial radiopharmaceuticals. We work with our partners to empower the next generation radiotherapeutics for the detection and treatment of cancer and human diseases. · * · Abo ...

  • Scotiabank

    Team Lead, Collections

    3 weeks ago

    Scotiabank Hamilton, Canada

    Requisition ID: 169927 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Purpose** · Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring · business strategies, plans a ...

  • McMaster University

    Admissions Team Lead

    2 weeks ago

    McMaster University Hamilton, Canada

    **Schedule** · Monday to Friday · 8:30am to 4:30pm · Hybrid Working Arrangement · **Education Level** · Bachelor's degree in a relevant field · **Career Level** · Requires 4 years of relevant experience · **Job Description Number** · JD1434 · Ranked as one of the world's Top 100 ...

  • EssilorLuxottica

    Lenscrafters - Team Lead

    3 weeks ago

    EssilorLuxottica Hamilton, Canada

    LensCrafters - Team Lead · **Date**:Jun 5, 2023**Location**:Hamilton, ON, CA, L9A 4X5**Requisition ID**:809420 · - **Store #**: LensCrafters · - **Position**:Full-Time · - **Total Rewards**: · **Benefits/Incentive Information** · - At LensCrafters, we're passionate about bringing ...

  • LensCrafters

    Lenscrafters - Team Lead

    3 weeks ago

    LensCrafters Hamilton, Canada

    **Requisition ID**:815776 · **Store #**: LensCrafters · **Position**:Full-Time · **Total Rewards**: · **Benefits/Incentive Information** · At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. · By ...

  • DMG Dynamic Management Group Inc

    Production Team Lead

    3 weeks ago

    DMG Dynamic Management Group Inc Hamilton, Canada

    Plan and direct the utilization of all equipment and manpower · - Facilitate shift meetings and communicates · - Understand Safety management systems, policies, rules, and guidelines, including the Occupational Health and SafetyAct and related regulations · - Great communication ...

  • LensCrafters

    Sales Team Lead

    3 weeks ago

    LensCrafters Hamilton, Canada

    At LensCrafters, we love eyes and we care about the people behind them. · LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters ...

  • McMaster University

    Admissions Team Lead

    4 days ago

    McMaster University Hamilton, Canada

    **Schedule** · Monday to Friday, 8:30am to 4:30pm · **Education Level** · Bachelor's Degree in a related field of study. · **Career Level** · Requires 4 years of relevant experience. · **Department Description**: · The Office of the Registrar provides services to both prospective ...

  • LensCrafters

    Sales Team Lead

    13 hours ago

    LensCrafters Hamilton, Canada

    At LensCrafters, we love eyes and we care about the people behind them. · LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters ...

  • GardaWorld

    Mall Security Team Lead

    3 weeks ago

    GardaWorld Hamilton, Canada

    GardaWorld is currently looking for an experienced Mall Security Team Lead to join our team. The Team Lead is responsible for managing contract operations, a team of security guards, as well as overseeing call response and day-to-day activities to ensure compliance with applicabl ...

  • Bayshore HealthCare

    Psw Facility Team Lead

    1 week ago

    Bayshore HealthCare Hamilton, Canada

    TEAM LEAD · Responsible to be Team Lead in a Retirement Home setting. The Team Lead PSW is responsible for the provision of quality, client-centred, personal care to the clients based on the clients' plan of care, the principles of customer service, and Bayshore values, policies ...