Store Manager - Hanover, Canada - Moffatt & Powell Rona

Moffatt & Powell Rona
Moffatt & Powell Rona
Verified Company
Hanover, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
Store Manager - Hanover Ontario


Reports to:
Director of Operations


Position Summary:

At Moffatt & Powell Rona, our unwavering commitment to surpassing customer expectations is central to our identity.

Guided by our core values of Caring, Commitment, Community, and Continuous Learning, we seek a Store Manager to lead a dynamic team in embracing our shared Mission, Vision, and values.

This role involves hands-on operational leadership, fostering a motivated work environment, and driving sales through strong customer relationships.


Qualifications and Skills:


  • Customer Focus
  • Effective Communication
  • Team Collaboration
  • Quality Orientation
  • Time Management
  • Adaptability and Flexibility
  • Creative and Innovative Thinking
  • Decision Making and Judgment
  • Planning and Organizing
  • Problem Solving
  • Result-Oriented
  • Accountability and Dependability
  • Ethics and Integrity
  • Leadership
  • Coaching and Mentoring
  • Continuous Development

Key Responsibilities:

Leadership and Culture**:

  • Champion company mission, vision, and values, fostering a workplace culture that empowers and supports employee growth.
  • Collaborate effectively with stakeholders, build strong relationships, and address issues proactively.
  • Establish lasting relationships with retail, professional, and commercial customers.
  • Maximize all sales opportunities.

Sales and Customer Experience:


  • Motivate and influence sales performance through feedback and recognition.
  • Increase sales and margins through upselling and addon sales techniques.
  • Lead by example, initiating contact with every customer, providing product information, and guiding them to the appropriate departments.
  • Resolve escalated customer issues with patience and a focus on relationship strengthening.
  • Make decisions aligning with company and customer interests.
  • Promote and network locally to attract new business and talented staff.

Team Development:


  • Recruit skilled and ethical personnel.
  • Provide clear expectations and directions for employee success.
  • Develop the store's leadership team through training, motivation, and coaching.
  • Ensure ongoing training and development for all staff.
Health and Safety

  • Implementing Safety Policies and Procedures
  • Ensuring Legislative compliance
  • Responding to Incidents, Accidents and investigations
  • Control of documents and records
  • Supporting Health and Safety policies and programs
  • Promoting Health and Wellness:

Operations:


  • Maintain accurate payroll records.
  • Approve purchase orders.
  • Conduct regular store checklists to ensure high standards.
  • Submit required reports to the Home Office.
  • Collaborate with external vendors to maintain building appearance.
  • Monitor order processing efficiency and accuracy.

Performance Management:


  • Provide regular feedback to employees through meetings and yearend reviews.
  • Hold employees accountable to company values.
  • Ensure compliance with cash handling, inventory, and order processes.
  • Conduct weekly store reports and participate in leadership calls.
  • Collaborate with the Director of Operations on daily cash handling and inventory management.
  • Monitor and manage stock levels, collaborating with buyers and other branches as needed.

Market Strategy:


  • Develop a local market positioning strategy aligned with corporate objectives.
  • Follow company policies and procedures, including health and safety protocols.
Moffatt & Powell is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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