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    Customer Service Representative - Toronto, Canada - Canada Building Materials

    Canada Building Materials
    Canada Building Materials Toronto, Canada

    3 weeks ago

    Default job background
    Description

    WELCOME TO VCNA

    We are Votorantim Cimentos North America (VCNA).

    As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.

    With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future.

    Every day, we have the chance to accomplish something new and you're invited to part of it


    WHAT IS THE OPPORTUNITY?

    As a Customer Service Representative, you will receive and document all incoming concrete orders from customers in the Toronto region including, Newmarket and Whitby in an efficient manner while maintaining high levels of customer satisfaction.


    DUTIES and RESPONSIBILITIES:

    • Receives and documents all incoming concrete orders from customers and enters order changes, as necessary. The decisions made or actions taken in the role are typically short-term and tactical in nature (e.g. take the order from a customer for the same day and next day and input the details into the COMMAND System). The outcomes of the work are mostly predicable but can have a major impact on the business unit's performance.
    • Maintains internal and external contacts including Customers, Dispatchers, Sales, Technical Services, etc. which include exchanging and sharing routine information. The incumbents are required to co-ordinate with others (both internal and external) on mostly routine matters.
    • Manages customer complaints and notifies the appropriate department (Operations and Sales) or personnel to follow up on complaints.
    • Maintains customer satisfaction by being aware of orders, days' issues/problems and available resources. Calls customers to inform them of delays and provides up to date and accurate information regarding their schedule.
    • Complies with and implements Quality Performance System processes and procedures.
    • Communicates to Technical Services any field requirements for the Technical Service Representatives and to ready mix plants any special material requirements or instructions.
    • Provides information to customers regarding mix designs for a variety of applications, value added products and general inquiries.
    • Calls customers on a periodic basis for future orders to support customer relationships in order to build the future dispatching schedule.
    • Completes all required paperwork.
    • Other Duties/Responsibilities may be assigned.

    WHAT DO YOU NEED TO SUCCEED?

    • College Certificate in related field preferred, (Business) or one to two years related experience
    • Excellent communications skills.
    • Call Centre experience is a strong asset
    • People management, problem solving and decision-making skills.
    • Proficient with computers including Microsoft Office.

    TO APPLY, please submit a RESUME.


    INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

    We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self

    Job Posted by ApplicantPro
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