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    Client Representative - Ontario, Canada - Allegion Canada Inc.

    Allegion Canada Inc.
    Allegion Canada Inc. Ontario, Canada

    1 week ago

    Default job background
    Description
    Bi-lingual Customer Service Representative page is loaded Bi-lingual Customer Service Representative
    Apply locations Mississauga, Canada time type Full time posted on Posted Yesterday job requisition id JR28200 Creating Peace of Mind by Pioneering Safety and Security

    At Allegion, we help keep the people you know and love safe and secure where they live, work and visit.

    With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

    Représentant du service à la clientèle bilingue - À distance de l'Ontario
    (Ce poste permet à un candidat de travailler dans un environnement de travail à distance)

    Ce poste interagira avec les clients externes, par courrier électronique et par téléphone, pour fournir un niveau supérieur de service client.

    Ce poste travaillera également en étroite collaboration avec divers départements internes, notamment les ventes, les opérations, le marketing, l'informatique et les finances, pour offrir une expérience client positive tout en atteignant nos objectifs d'entreprise.

    Communiquer directement avec les clients par téléphone ou par courrier électronique pour identifier et résoudre une grande variété de problèmes et de demandes concernant la disponibilité des produits, l'exécution des commandes, les commandes modifiées, les programmes, les prix et les politiques.

    Enquêter, documenter et administrer les programmes de garantie des produits, y compris les crédits, les remplacements et les autorisations de retour de matériel.

    Documenter les interactions clients dans l'application CRM.
    Respecter tous les accords de niveau de service dans le but de fournir une expérience client positive.
    Excellentes compétences en communication écrite et verbale avec la capacité d'appliquer des techniques de résolution de problèmes.
    Bilingue (français/anglais) requis.
    Connaissance de Microsoft Office et du système d'exploitation manufacturier (AS400).
    Minimum de 2 à 3 ans de service à la clientèle connexe requis et expérience dans l'industrie préférée.
    Une expérience en centre d'appels est préférable.
    Nos employés bénéficient de généreux congés payés, car chez Allegion, nous reconnaissons que vous avez une vie bien remplie en dehors du travail

    Un engagement envers la diversité, l'inclusion et l'appartenance: faire la différence et diriger avec un objectif
    Possibilités d'exploiter vos atouts uniques grâce aux tests et au coaching Clifton Strengths .
    Couverture d'assurance maladie, dentaire et autre, pour vous aider à «être en sécurité et en bonne santé»
    Bi-lingual Customer Service Representative-Remote Ontario
    (This position supports a candidate to work in a Remote work setting)
    This position will interact with external customers, via email and phone to provide superior level of customer service.

    This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

    Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies.

    Document customer interactions in CRM application.
    Meet all service level agreements in an effort to provide a positive customer experience.
    Excellent written and verbal communications skills with the ability to apply problem solving techniques.
    Bilingual (French/English) is required.
    Knowledge of Microsoft Office and manufacturing operating system (AS400).
    Minimum 2-3 years related customer service required and industry experience preferred.
    Call Center experience is preferred.
    Manufacturing/distribution experience is an asset.
    You're seeking a rewarding opportunity that allows you to truly help others.

    A commitment to Diversity, Inclusion & Belonging:
    making a difference and leading with purpose

    Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.

    Health, dental and other insurance coverage, helping you "be safe, be healthy"
    Community involvement and opportunities to give back so you can "serve others, not yourself"
    Join our team of experts today and help us make tomorrow's world a safer place
    At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. LI-Remote
    Allegion is committed to building and maintaining a diverse and inclusive workplace.

    Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.

    Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do.

    If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

    Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Privacy Policy
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