Patient Flow Coordinator - Princess Margaret, Canada - University Health Network

University Health Network

Verified Company

Princess Margaret, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Contract

Department: Hematology and Medical Oncology

Company Description:

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union:

Non-Union

Site:
Princess Margaret Cancer Centre

Department:
Medical Oncology and Hematology

Reports to:
Manager, Medical Oncology and Hematology

Grade:

Hours: 37.5/ week

Salary:
$ $27.26 per hour (To commensurate with experience and consistent with UHN compensation policy)

Shifts:5 per week, 9am-5pm

Status:
Temporary Full Time

Closing Date:
May 2, 2024

Position Summary

As a member of the Division of Medical Oncology and Hematology, the Patient Flow Coordinator - Referral Office (PFC) is responsible for managing internal and incoming (external) referrals to Medical Oncology and Hematology.

Working under the direction of the Manager, the PFC is responsible for the entire new patient intake process from initial referral to the first consult.

Duties

Register patients and update provider (referring, primary care) information in the electronic patient record
Organize referral documents and communicate with triaging physicians
Coordinate the scheduling of patient appointments including pulling patient clinic lists and reviewing booking calendars
Answering patient queries and handling busy telephone activities
Communicate effectively in person or by telephone with internal and external parties
Perform crossfunctional duties, as assigned or requested
Perform other duties consistent with the job classification, as required.

Qualifications:

Completion of Grade XII or recognized equivalent required
Completion of Medical Office Administration Program
Completion of Medical Terminology Course(s) is an asset
Minimum of one (1) year related work experience required
Previous experience working in a Health care environment preferred
Previous experience working with the Electronic Patient Record (EPR) or Pathways Healthcare Scheduling (PHS) preferred
Demonstrated commitment to client service and satisfaction
Excellent interpersonal and listening skills
Strong communication, organizational, time management and problem solving skills
Strong judgment/decision making skills
Ability to remain calm and composed when dealing with difficult people or situations
Ability to work efficiently in a highpressured environment with simultaneous demands
Adheres to confidentiality policy for sensitive patient data and information
Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Additional Information:

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, onsite gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

**We thank all applicants for their interest, however, only those selected for further consideration will be contacted.