Order Desk Specialist - St. Thomas, Canada - Z-Lite

Z-Lite

Verified Company

St. Thomas, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Since 1987, Z-Lite has been creating a beautiful array of quality interior and exterior residential lighting.

We currently have a very exciting opportunity for an individual who has a positive and professional attitude to join our team Z-Lite is looking for a self-motivated individual with an outgoing and friendly disposition.

If you are a cheerful individual with willingness to learn and take on new challenges, we would love the opportunity to meet with you

Salary:
$20 to $22 hourly for 40 hours per week

Anticipated Start Date:
As soon as possible

Terms of Employment:
Permanent Full-Time

Employment Conditions:
Day

Language:
English

Education:

Secondary (High) School Graduation Certificate or equivalent experience.

What is the opportunity?

To join our team as an Order Desk Specialist you will be the main point of contact for all customer needs.

Assisting with placing orders, resolving issues, providing support. Our Order Desk specialists are a key element of our business.

What will you do?

Data Entry entering customer orders, updating customer accounts
Determine customers needs and provide appropriate assistance ensuring the customer is provided with an excellent customer service experience
Learn the product line and gain knowledge in how lighting works
Build and maintain exceptional customer experiences
Handle customer issues by providing solutions in a timely manner
Investigate claims and damages
Learn and understand defective and warranty policies and process claims
Issue return authorizations

To be successful in this role, you must have:

Exceptional communication skills including writing skills with attention to detail and grammar
Ability to multitask and adapt to changes quickly
Impeccable telephone mannerisms
Strong analytical and problemsolving skills
Strong technical understanding and the ability to learn new programs
High proficiency in Microsoft programs, especially Outlook
High attention to detail
Display a high degree of integrity and patience
Willingness to take ownership of success and failures
The ability to accept feedback and grow from it
Think creatively and out of the box to solve complex issues
Ability to organize simultaneous tasks
Ability to work in a fastpaced environment and meet deadlines