Rehab Program Assistantft 1 Year Contract - Mississauga, Canada - VHA Home HealthCare

VHA Home HealthCare
VHA Home HealthCare
Verified Company
Mississauga, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Looking for more?

At VHA Home HealthCare, more is not just our commitment to clients, but to our incredible team of staff.


Founded in 1925, VHA is a not-for-profit, charitable organization made up of over 3,000 diverse professionals - nurses, personal support workers, rehab therapists, home support workers, extreme cleaners, and office support staff.

Together, we provide high quality care, with great heart, to vulnerable populations in the communities we serve.

This includes seniors, families, new parents, newborn babies, people with physical and mental disabilities, children with medically complex needs, and the terminally ill.

We provide service 24 hours a day, seven days a week to clients in their homes, in schools, in retirement homes and other locations in the community.

In every role and at every level, we lead with purpose, build bonds that matter, and we're passionate about providing spectacular care.


We are currently seeking a:


Rehab Program Assistant— (Working out of the Mississauga Office)

Full-time 1 year Contract

West Region (includes London, CW and MH areas)


The Rehab Program Assistant is responsible for providing client-facing, clerical and administrative support as assigned by the Regional Director as part of the Client Services team.

This position will support one or more Rehabilitation Teams across the organization with the processing of service referrals, assisting with waitlist management, liaising with VHA funders and welcome calls to clients and families.

The role will be directly reporting the Regional Director or his/her delegate. Job functions will be prioritized by the Regional Director in accordance with fluctuating demands and operational needs.


Key skills, experience and behaviours required for this position:

  • Relevant post-secondary school education/training combined with practical experience; knowledge of medical terminology is an asset.
  • Minimum of 2 years related work experience in customer services of a healthcare organization/agency preferred.
  • Demonstrates knowledge and sensitivity while working with individuals of different races, sexual orientation, gender identities, etc., and an ability to manage issues within a culturally diverse work environment.
  • Strong written and verbal communication skills with ability to document in a timely and efficient matter with clients and VHA staff and Service Providers.
  • Strong team player and can work effectively under pressure, adhering to deadlines.
  • Strong attention to detail and the ability to deal with multiple priorities is a requirement.
  • Knowledge and experience in data collection, representation and analysis an asset.
  • Ability to take initiative and work efficiently as part of a fastpaced, multi region Client Services team.
  • Comfortable working in a constantly shifting environment as VHA responds to changes in client and funder needs and staff availability.
  • Proven organizational and effective problemsolving skills are required.
  • Excellent telephone skills—the ability to interact professionally with callers with a client and familycentered approach to provide the client and family with a positive experience with each contact.
  • Good organizational skills with attention to detail and the ability to prioritize changing priorities and direction easily.
  • Satisfactory completion of technical skills testing requirement for the position (MS outlook, Excel, work and typing test).
  • Ability to work independently in person and/or remotely.
  • Ability to work in a team environment and communicate effectively with others.
  • Proficient in MS office including Excel, Word Outlook and MS teams.


To protect the health and safety of our employees, clients and their families and in the interest to follow strong public health measures, it is a requirement of employment at VHA Home Healthcare to be fully vaccinated against COVID-19.

A fully vaccinated person means you have received all required doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, at least 14 days prior to your start date and you will need to provide proof by submitting a copy of your Ministry of Health COVID-19 Vaccine Dose Administration Receipts or government vaccination passport.

VHA Home HealthCare will consider cases needing accommodation as stipulated by the Ontario Human Rights Code.

In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition.

**How to Apply
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