Production Support Analyst - Montréal, Canada - Tekwissenllc

Tekwissenllc

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Position:
Engineer - Level 3

Level 1 and 2 Support

Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Available for afterhours support activities, when necessary

Change and Request Management

Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for afterhours and/or weekend change activities, when necessary

Reporting & Special Projects

Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects

Minimum Required Qualifications

5 or more years of professional experience as an Functional Support Analyst and/or similar role
Experience in Banking / Financial sector
Kondor+ or Front Office System experience preferred, but not mandatory

Preferred Qualifications;