Team Leader, Contracting Services - Toronto, Canada - Canada Protection Plan

Canada Protection Plan

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan, a Foresters Financial company operating in the Canadian marketplace, markets and sells life insurance and related products, many with simplified underwriting processes requiring no medical exams.

Would you like to make a difference with the customers we serve? A career at Canada Protection Plan, the Canada Division of Foresters Financial, is full of potential.

We are driven to excel, and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.

Our strength is a culture characterized by doing work that makes a positive impact in the communities where we live.

We connect with our employees in significant and meaningful ways for work that matters.

The Team Leader, Contracting Services will be responsible for supervising the daily operations of the Contracting Services team. This role is a hybrid role.

Core responsibilities will include:

People Leadership

Promoting collaboration and developing team members' proficiency to deliver team objectives and seek continuous improvement opportunities
Leading the team toward a customerorientated, endtoend mindset of accountability
Providing tools/guidance and analysis of complex inquiries and solutions
Managing resource management, including recruiting and onboarding team members
Conducting ongoing coaching and development, ensuring participation in corporate training initiatives, and conducting regular performance reviews

Management

Overseeing the administration of contracting and licensing for all distribution channels, to ensure that all agents and upline management are properly contracted, licensed and appointed, where applicable with provincial insurance departments
Supporting and coaching the team to identify and implement continuous process improvement opportunities to enhance the agent experience and support business retention

Quality Assurance and Reporting

Auditing contracting packages, background checks, and upline terminations for accuracy and completeness, following up on outstanding contractual requirements
Assessing effectiveness of Service Level Agreements (SLA) and updating as needed, including implementing, and maintaining effective administrative processes aligned with SLAs
Producing monthly reporting and analysis of key performance indicators for presentation to management

Compliance

Overseeing process agents and upline terminations on the systems, ensuring that appropriate provincial administrative bodies are properly notified
Overseeing tracking and notifications to agents and upline management regarding expiring licenses and expiring errors and omissions coverage to ensure standards are met
Collaborating with corporate Compliance in response to inquiries pertaining to contracting and licensing issues, meeting established service level standards

Knowledge/Experience/Skills:

Proven track record of performance management and successful team development
Excellent interpersonal skills: ability to build and maintain relationships with employees, leaders, and internal and external stakeholders
Creative problem solver and demonstrated ability to make process improvements
A "take charge" attitude along with the ability to selfmanage workload and priorities in a changing and evolving environment. This includes effective time management, multitasking, and prioritizing skills
Must have the initiative and ability to look for and champion improvement opportunities. Adaptable to ongoing change and lead by example
Experience in life insurance industry is a must
Knowledge of Canadian provincial and federal insurance regulations along with individual insurance products is an asset
Advanced verbal, written, and interpersonal communication skills required to effectively communicate with internal and external customers; fluency in French is an asset
Demonstrated ability to prioritize own work and work of others; can work effectively under pressure and time constraints within a fastpaced environment
Sound analytical thinking, planning, prioritization, and execution skills

At Canada Protection Plan and Foresters Financial, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to building a diverse workforce and we are an equal opportunity employer.

INDCPP