Dispatch Level 2- Part Time - New Westminster, Canada - Transx Ltd.

Transx Ltd.

Verified Company

New Westminster, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

TRANSX GROUP OF COMPANIES

Operating for over 50 years; the
TransX Group of Companies is one of the largest Canadian providers of premier integrated transportation and logistics services across North America.

With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer's business needs.

SUMMARY - _Dispatcher - Level 2 Part-time_**
_ Shifts:_

Saturday & Sunday ; 7:00 a.m. to 7:00 p.m.

_ Location:
_ New Westminster

Reporting to the Dispatch Manager, the Dispatcher 2 role is accountable for driver success and responsible for all items related to ensuring the driver hits all operational targets while maintaining a professional safety record.

Meeting the major responsibilities of this role require that many tasks in the course of the work hours are completed.

This role must effectively communicate with drivers, vendors, managers, customers, and other dispatchers.

This role is the Subject Matter Expert on dispatching related questions and issues.

The role should like working closely with other departments and groups of professionals like a versatile and resourceful partner to collaborate with on various tasks.

Providing a high quality and cost-effective deliveries and pickups facilitated through communication with drivers and vendors. Driver satisfaction is a main mission of this role.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company.

We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time.

Our fleet team will be satisfied once our drivers have successfully met their full potential.

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY ACTIVITIES

Arrange for Deliveries and Pickups

Schedule deliveries and pickups
Communicate with customers to arrange times for shipments to be picked up
Creating predetermined routes to ensure efficient time & cost
Make necessary changed to routes throughout the day as indicated by customer requests and shipping arrangement
Strong understanding of transportation regulations and laws is critical when arranging for deliveries and pickups

Create Shipping and Dispatch Documents

Maintain records of dispatched calls, driver routes, delivery and pick up times, and truck repairs and maintenance
Log customer shipping schedules and complains
Maintain any details regarding route changes
If necessary, keep records of driver training sessions

Generate Bills and Invoices

Create billing and invoice documents for shipments
Ensuring that drivers receive any necessary documents before making a pickup
Invoice customers for payment of shipment pickups and handle any issues regarding charged for these services.
Ability to use dispatch software

SKILLS & KNOWLEDGE

_ Education_

Post-Secondary Education
Preferred

_ Experience_

23 years of previous Dispatch experience is required
Experience with programs such as Excel and TMW
A positive attitude and excellent interpersonal skills
Previous experience and a passion for customer service
Strong Written and Oral communication skills
Strong organizational and priority management skills
High tolerance for ambiguity Ability to multitask
Ability to work under mínimal to no supervision
Previous experience in the Transportation Industry or Logistics & Supply Chain is considered an asset.
Able to accurately identify and proactively make appropriate suggestions to resolve any problems
Knowledge of the trucking industry and associated rules and regulations (ex. Hours of service regulations)

BENEFITS & PERKS

WHY JOIN TRANSX?

Large, Canadian owned company
Operating for over 50 years
Leading transportation and logistics services
11 Terminals across North America
Competitive compensation
Partnered training programs and learning supports

BENEFITS

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement

RECOGNITION PROGRAMS

Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition
Annual performance incentives

OTHER PERKS

Employee and family assistance program
Encouraged worklife balance
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
Team environment
Professional & personal growth

APPLY TODAY
If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a co