Referral Coordinator - Brampton, Canada - CHARM Fertility
Description
At Charm Fertility, we aim to become the leading total woman's healthcare destination. We're patient-focused and enthusiastic about women's health, which is at the heart of everything we do. Together, we create an accessible, convenient, and consistently high-quality service through a savvy, confident yet clear, and simple team.Our path ahead is one of miracles and heart. Every day, you will be creating special moments for our patients.
Role Summary
Role Responsibilities
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
- Review referrals from referring physicians, ensuring all necessary information is included.
- Collaborate with the clinic's medical team to determine appropriate appointment scheduling based on patient needs and physician availability.
- Communicate with patients to schedule appointments, considering their preferences and urgency of care.
- Utilize the clinic's appointment scheduling system to book appointments accurately and efficiently.
- Coordinate with other clinic departments to arrange any additional tests or procedures required before the appointment. (Will be done if requested by the treating physician)
- Update referral tracking sheet with the appointments.
- Send back the declined referrals and document on referral sheet
- Notify designated doctors about scheduled appointments, providing relevant patient information and any specific requirements.
- Maintain accurate and uptodate records of referrals, appointments, and patient information in the clinic's database or electronic medical record system.
- Collaborate with other clinic staff to ensure smooth workflow and efficient patient care.
Required Qualifications
Formal Education or Equivalent
- High school diploma, combined with medical assistant certification
- Previous experience in a healthcare setting, preferably in referral coordination or patient scheduling.
Years of Experience
- 3+ Years experience
Competencies
- Familiarity with medical terminology and understanding of fertility and gynecological procedures is advantageous.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Strong attention to detail to ensure accurate documentation and information handling.
- Outstanding communication skills, both written and verbal, to interact with patients, doctors, and other clinic staff.
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