Sales Centre - Laval, Canada - Sunwing Vacations Group

Sunwing Vacations Group

Verified Company

Laval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

The Opportunity:

The Customer Experience team is the first point of contact for Travel Agents and Direct Consumers regarding pre-travel concerns, complaints, and changes affecting a booking.

They also answer Sunwing Travel Group related inquires made by Sales Centre Agents and work closely with internal departments and with customers directly to ensure the best resolution for all parties.

What You'll Do:

Work closely with our internal teams and Airline departments to provide exceptional sales resolution options for our customers
Provide outstanding customer service consistently in all interactions, both internal and externally
Complete tasks accurately and in a timely fashion according to department service targets and key performance indicators
Different areas of responsibilities within the Customer experience team i.e. Loyalty agent, preflight agent
Provide problem solving skills to ensure a good customer experience.
Liaise between internal departments and Sales Centre Agents
Provide outstanding customer service consistently and solving the customer's concern by finding a mutually suitable resolution in all interactions, both internal and externally
Balance business needs with customer experience to provide explanations or solutions to concerns
Offer process improvement suggestions to further develop customer satisfaction and cycle time reduction

What You'll Need:

Minimum 1 year of work experience in a related field

- knowledge of TTS and basic Microsoft Office skills

Curious and passionate for continuous learning
Capable to work in fastpaced and rapidly changing environment.
Able to work in an environment that is in the process of maturing and advancing.
Fast paced, goaloriented work environment.
Works closely with the direct public and travel agents and must adapt to varying communication styles.
Able to work and share responsibilities within a team environment.

What You'll Be A Part Of:

Remote Work Opportunities
Grow your career with challenging and rewarding work that makes a difference
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travelloving team

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.

Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.

Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well.

Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.