Client Service Associate - Edmonton, Canada - Bureau Veritas
Description
Client Service Associate
Date:
May 23, 2024
Location:
Edmonton, Alberta, CA
Company:
Bureau Veritas
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?
If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you
Here are our Core Values**:
Trusted
Responsible
Ambitious & Humble
Open & Inclusive
If these values resonate with you, Bureau Veritas is looking for a:
Customer Service Associate
Location:
Edmonton, Alberta
Job Overview and Responsibilities:
Primary responsibilities include the following (but are not limited to):
- Develop strong client relationships by providing service excellence to all customers
- Act as the key liaison between the clients, laboratory and Bureau Veritas management to ensure overall satisfaction which is critical for the development of a loyal client base
- Provide clients with technical support on their varied sampling projects
- Document and ensure closure to all client complaints including providing feedback to internal management
- Stay current with all quality assurance processes
- Coordinate reports, data, billings and client requests
- Engage in crosstraining/career pathing to support overall success of the Customer Service Team
Is there a mutual fit? You ideally have:
- Post-Secondary Certificate, Diploma or Degree in related field.
- 24 years experience in applicable industry; minimum 1 year in client facing position
- Knowledge in Sciences preferably chemistry is considered an asset. Equivalent experience will be considered.
- Positive outlook with an ability to work in a fastpaced environment
- Strong computer skills (Microsoft Suite)
- Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members
- Good timemanagement, communication, multitasking and priority setting skills
- Strong verbal and written communication
- Organized, detailoriented and focused
- Represents the Bureau Veritas values and is professional at all times
Benefits:
- Health & Dental Coverage
- Life Insurance
- STD & LTD Coverage
- Company RRSP match
- Employee Assistant Program (EAP)
- Professional Development
Experience:
- Minimum Education: Certificate in related field (required)
- 1 year in client facing position (required)
- 24 years of experience in related field (preferred)
- Experience with Freshdesk would be considered an asset (Nice to have)
Schedule:
- Monday to Friday
- May require flexible workings hours including overtime and on call
Work Remotely:
- Flexible
**Shaping a World of Trust
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