Supervisor, Lost Articles - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 9043

Number of Vacancies: 1

Department:
Marketing and Customer Experience Customer Service

Salary Information:
$80, $100,245.60

Pay Scale Group: 8SA

Employment Type:
Regular

Weekly Hours: 35
Off Days: Saturday and Sunday
Shift: Day/Afternoon

Posted On:
February 27, 2024

Last Day to Apply:
March 4, 2024

Reports to:
Customer Service Manager

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

Career Opportunity:

The incumbent oversees the receipt, documentation, storage and return of lost articles from TTC and attempts to return such items to their rightful owners. Responsible for the organization and operation of the monthly auction sales and donations, as well as departmental record documentation and financial bookkeeping.

What You Will Do:

Planning and organizing the work flow and ensuring that work assignments are properly completed;
Responding to walkin or telephone inquiries concerning lost articles;
Preparing written responses to Customer Service Reports, and letters of inquiry from patrons regarding lost articles; by using a CRM system to respond to customer inquiries from Customer Service
Verifying receipt of lost articles, assigning article codes and updating computer database of lost articles;
Coordinating with third parties/charities and cataloging and packaging unclaimed lost articles
Maintaining accurate payroll/vacation records for Section's activities; and conducting Attendance Management meetings
Assessing employee performance, hiring staff, administering discipline as required; and liaising with the Union and Union Shop Steward
Monitoring monthly budget expenditures versus budget
Ensuring good working relationships; internal and external stakeholders, such as, but not limited to, TTC Special Events, Corporate Communications, Transit Control, as well as Toronto Police, charities and other third party organizations
Ensuring the safekeeping and replenishment of. working funds
Creating and updating departmental procedures and practices
Coordinate with Divisional/Clerical Management teams regarding tagged lost articles and updating/distributing Lost Article Handling procedures
Designate Joint Health & Safety Management Co-Chair and represent management on behalf of the Customer Service Centre.
Performs related duties as assigned
Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

What Skills Do You bring?:

Train and instruct individuals and / or groups
Plan and organize activities / projects to meet section and organizational goals
Create, document, and manage information and records
Communicate in a variety of mediums
What Qualifications Do You Bring?:
Requires a sound knowledge of modern office procedures, practices and equipment.
Must possess sound judgement; good organizational, interpersonal, analytical and problem solving skills; effective oral and written communication skills; and a courteous manner
Requires the ability to supervise, motivate and train staff as well as coordinate activities of others to accomplish objectives
Completion of post secondary education or the equivalent combined with several years of progressively supervisory experience
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What We Offer:

A defined pension plan
A comprehensive benefits package that covers health, dental, vision and more
Support for professional development opportunities through a broad range of learning programs that include inperson and online training, and leadership development
Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

Commitment to EDI:

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or pro