Passenger Service Agent - Winnipeg, Canada - Menzies Aviation

Menzies Aviation

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Details

Description

Main accountabilities include:

Ensure accuracy of all weight and balance requirements
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all checkin procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
Assist customers with special needs and unaccompanied minors.
When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver's license with a clear driving record.
Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
Required to attend the mandatory training imposed by the Company and Airlines as per job role.
Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
Promote a professional image at all time and comply with company uniform standards
Other duties as assigned.

Job requirements:

Must be at least 18 years of age and legally able to work in Canada;
Must have high school diploma, GED or equivalent work experience;
Must be able to speak, read, and write in English;
Must complete and pass initial new hire classroom and onthejob training
Valid G or G2 driver's license with good driving record.
Must be able to hold and maintain all required airport security clearance
Reliability, our customer and your fellow employees rely on you
Must be available and flexible to work variable shifts including weekends and holidays;
Must be comfortable working in an airport environment
Must be able to stand for prolonged periods of time.

At Menzies Aviation, we are committed to fostering an inclusive, accessible environment, where all employees & members feel valued, respected & supported.

We are dedicated to building a workforce that reflects the diversity of our customers & communities in which we live & serve.

We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity & that is equitable.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know & we will work with you to meet your needs.