Field Service Technician - Edmonton, Canada - North Star Windows & Doors

North Star Windows & Doors

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories

We provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products.

From new construction to repair, remodel and replacement, our full line of windows, doors, siding, stone veneer, and fencing and railing products provide quality and value for all types of projects.

We're all about you - finding out what you need; responding to your questions; helping get the job done right.

After all, we don't succeed until you succeed. Ply Gem operates under one simple belief - that building your success starts by building your trust. That's exactly what we've been driven by - earning our customer's trust since 1943.

Reporting to the Service Supervisor, the Service Technician 3 will be expected to travel to customer locations throughout Edmonton and the surrounding areas to perform Window and Door repair work as well as resolve customer inquiries.

The Service Technician 3 will also provide on-the-job coaching and mentoring for Field Service Technicians Levels 1 and 2.

What's in it for you?
We offer competitive compensation, a comprehensive group benefit plan, boot allowances, relocation opportunities and a great work environment.

We provide the expertise that only experience can bring and the dedication that fuels your success. How do we do it? Through service, distribution, reliability, selection, innovation and sustainability.

Qualifications:

4+ years of experience as a Field Service Technician Level 2 or equivalency
Fundamental knowledge of door and window installation
Humidity and moisture control knowledge
Ability to lift 50 lbs unassisted, 100 lbs with assistance
Ability to perform work from heights using ladders and scaffolding
Good manual dexterity
Strong written and verbal communication, math, and customer service skills
Positive attitude and ability to interact in a positive manner with others
Valid Class 5 driver's license and clean driver's abstract
Punctual, reliable, and selfmotivated
Ability to read and interpret work orders
Coaching and mentoring skills

Job Specifications:

Remove and replace jamb extensions on PVC and wood windows, door slabs, door lights and astragals, and hardware as required on all Ply Gem products
Leak investigation and assessment
Humidity investigation and assessment
Perform multipoint adjustments
Repair/replace patio door panels on PVC and wood doors; provide door adjustments
Application of Simulated Divided Lites
Understand and perform field water tests and remedial repairs as required
Respond to complex customer inquiries through troubleshooting and diagnosing
Provide exceptional customer service to clients
Document and inform Customer Service Department of service related issues
Generate reports and feedback for Quality department with clear description of the malfunction or defect
Perform pretrip vehicle inspections, maintain required vehicle logs, and communicate with Supervisor if problems
Operate service vehicle in safe manner and comply with company and government motor vehicle requirements
Use of specialized equipment including, but not limited to: suction cups, chop saw, humidity gauges, 6' level, table saw, router, and extension ladder
Perform other duties as assigned

Ply Gem is an Equal Opportunity Employer and takes pride in a diverse work environment.

We do not discriminate against any protected ground under the Human Right Code when recruiting, hiring, training, promoting or other employment practices.

Ply Gem is also committed to providing an inclusive and barrier-free recruitment and selection process. Applicants should advice Human Resources if they require any type of accommodation during the recruitment process.

Schedule: