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    Implementation Consultant - Vancouver, BC, Canada - Shiftboard

    Shiftboard
    Shiftboard Vancouver, BC, Canada

    1 week ago

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    Description
    Implementation Consultants are responsible for successfully onboarding our new customers.

    You will liaise between the customer, sales, support, and product management to ensure the successful implementation of SchedulePro workforce management solutions.

    As Implementation Consultant, you will spearhead client projects, forging enduring partnerships with new clientele.

    You will delve into their business objectives, orchestrate and steer onboarding projects to fruition, and conceptualize a pertinent solution blueprint that integrates industry-leading practices.

    Adherence to a structured implementation procedure that consistently achieves implementation milestones and target completion dates is a key aspect of this role.

    You have the ability and interpersonal skills to build relationships and trust with new customers, gather the right requirements from them, configure appropriate solutions for their needs, liaise with the development team on any required software extensions, deliver the "finished" product into users' hands, and leave them confident in using the software.

    You are organized and logical in your approach because you are responsible for keeping projects on track and managing change within organizations.

    You will create and drive progress to project timelines when working in Agile with waterfall-minded customers.
    You will help look for ways to optimize our service offerings from sale to post-launch.

    You are technically minded, think systematically, and thrive on seeing customer projects launch successfully (and, of course, you'll have helped define what "success" looks like).

    Manage projects by creating implementation work plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting.

    Track and report on hours spent on customer projects.
    Advise customers on solution features, configuration options, and system processes and procedures.
    Manage changes to requested solutions, including following the documented change request process for scope and billing management.
    Onboard clients, including creating training material and conducting effective training calls and/or client visits.

    Proactively surface project risks and issues for the team to address and provide consultative guidance and dynamic solutions for any issues.

    Provide proactive outreach at all stages of the implementation lifecycle.
    Participate in customer support standby rotations when the regular support team is unavailable.
    Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro solutions.

    Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferredthough greater experience in a related role with increasing responsibility may be considered as an appropriate substitution.

    One or more years of experience managing and successfully delivering software implementation projects in consulting companies.

    Two or more years of enterprise application software implementation experience in a consultative role, preferably within a SaaS environment.

    Fluency in Spanish (speaking, reading, and basic writing) is required to effectively communicate with our LATAM customers and ensure a positive experience.

    Knowledge of project management/delivery toolslike Smartsheet, Microsoft Project, Azure DevOps, Jira, and Confluence.
    Working knowledge of Scrum and other Agile methodologies.

    Bonus:
    previous experience with programming or ability to write simple database queries and scripts.
    Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, and ticketing/tracking systems.
    Experience with Salesforce (or other CRM) desired.
    Comfortable working as needed in a remote environment with video-conferencing tools.
    Prescription/Para Medical/Dental/Vision – with options to customize coverage
    ~Flexible hours and 12 paid holidays per year
    ~ Flexible/hybrid work environment
    ~$1,200 per year for home office expenses
    ~$The annual salary range for this full-time position is between $75,000 and $110,000 CAD per year. Leading manufacturing, energy, healthcare, and public services companies rely on our award-winning technology to keep their operations running smoothly, business goals on track, and employees happy.

    Backed by innovative technology and an award-winning team, Shiftboard has supported over 500 million scheduled shifts for thousands of customers, including Fortune 500 companies, providing the employment pipeline for more than $45 billion in wages earned.

    In addition to a competitive salary and benefits package, we offer an employee stock option program, an employee perks and wellness program,and an open communication policy.

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