Warranty Technician - Etobicoke, Canada - Live to Play (LTP) Sports Group

Live to Play (LTP) Sports Group
Live to Play (LTP) Sports Group
Verified Company
Etobicoke, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Key Responsibilities:


KEY RESPONSIBILITIES:


  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Norco and Live to Play Sports products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Focused support for Norco retailers via all Norco support channels in French and English
  • Provide technical support and perform technical service on all Norco bike models including eBike, a variety bicycle components and accessories, including but not limited to drivetrain, suspension forks, rear shocks, hydraulic brakes, seat posts, wheels, indoor trainers, bicycle computers, tools, and car racks.
  • Ensure accuracy of orders, returns, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns and warranties per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments, as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain indepth knowledge and understanding of all Norco and LTP products and the brand story through participation in onsite and offsite product training events and clinics.
  • Provide special events and technical support where needed.
  • Assist with all other task as needed

Applicant Should Possess:


  • College or University degree or equivalent experience
  • Strong organizational and problemsolving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with Norco Bicycles, LTP products, eBike technologies, or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset
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