Bilingual Customer Service Representative - Montréal, Canada - Reynolds and Reynolds

Reynolds and Reynolds

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships.

Reynolds solutions are built as one, to work as one, for all areas of the dealership.

We offer a variety of opportunities:
Energizing projects, high-powered teaming, constant learning, and professional growth.

We are looking for a Customer Success Representative.

In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.

Primary Responsibilities:

Communicate with customers to gather information and learn about their needs and expectations
Resolve customer issues as received, or submit a ticket for additional research
Research and troubleshoot customer tickets
Monitor individual work load and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth and development

Qualifications:

Bilingual in French and English
College diploma or University degree preferred
Experience troubleshooting basic software preferred
Ability to understand and work with all PC based products
Ability to problem solve and train customers on software products
Excellent customer service skills, especially phone etiquette
Ability to think critically, analytically and problem solve
Excellent verbal and written skills
Effective team player
Background in business, accounting or dealership industry is preferred
Ability to travel to the United States for additional companypaid training, if offered

Training:

Classroom-style, on-the-job with a mentor, and online courses

Working Conditions:

Repetitive office tasks (computer usage)
Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Education:

College diploma or University degree preferred

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family.

We offer a comprehensive benefits package including:

Medical, dental, vision, and life insurance
Pension plan (100% company match up to 6%)
Professional development and training
Referral bonuses
Group Home & Auto Insurance discounts
Associate discounts on cars, computers, hotels, events and much more

"Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer."

Schedule: