Field Technician - Ottawa, Canada - Reynolds and Reynolds

Reynolds and Reynolds

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of products and services for automotive dealerships.

Reynolds solutions are built as one, to work as one, for all areas of the dealership.

We offer a variety of opportunities:
Energizing projects, high-powered teaming, constant learning, and professional growth.

As a Field Technician you will perform on-site installation and maintenance support on a variety of computer equipment and printers to assure customer satisfaction.

Training:

4-5 weeks paid training course in College Station, Texas, US.

The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Primary Responsibilities:

Monitor work load and prioritize service tickets
Travel in your company van to various customer locations
Troubleshoot customer problems, diagnose, resolve and/or escalate problems
Communicate with other internal groups to resolve issues
Train/share knowledge with other associates
Administrative duties include submission of reports as needed
Use of time for learning, growth and development

Qualifications:

Ability to understand and work with all PC based products and the indepth knowledge of networks and related components
Able to install all related hardware components and train customers on products
Knowledge of the Unix operating system and commands

Working Conditions:

Drive company cars/vans a significant part of the day (sitting an average of 24 hours, occasionally up to 6 hours)
Occasional prolonged standing up to 8 hours a day
Frequent lifting and carrying items up to 25 lbs. (36 hours a day)
Lifting and carrying items potentially 80 lbs. (up to 3 hours a day)
Pushing/pulling up to 200 lbs. (up to 3 hours a day)

Education:

Degree or equivalent experience

Prior Experience:

Previous electronics experience or training required
Excellent communication skills, organized and personable
Must be able to attend a 6week paid training class in the United States
Willing to travel extensively with good driving history and availability 24/
Tech school, previous technical work experience a plus
A+ certification and experience with LAN/WAN is preferred

BENEFITS:

We strive to offer an environment that provides our associates with the right balance between work and family.

We offer a comprehensive benefits package including:

Medical, dental, vision, and life insurance
Pension plan (50% company match up to 3%)
Working remotely with an iPhone, SurfacePro, and other provided home office equipment
Professional development and training
Promotion from within
Referral bonuses

Schedule: