Cash Office and Customer Service Coordinator - Toronto, Canada - University of Toronto Press

University of Toronto Press

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Here's what you'll be doing....

Responsible for cash handling, banking, sales reporting, balancing and month end financial reporting. Provide cashier, Post Office and Penguin Pick Up supervision & support.
In this role, you'll work 25-40 hours weekly, that include a variety of day, evening and weekend shifts.

Key Responsibilities include:
Cash Office

Balance cash, debit and credit transactions; including daily deposits and safe counts
Report overages, shortages, and cashier procedural errors to manager
Prepare cash floats and change as needed for instore and external events
Prepare Brinks pickups as needed
Provide PointofSale (POS) training to new cashiers, and support their onboarding
Support cashiers in daily tasks and procedures
Ensure the cash team is properly assigned, trained and engaged to provide the best customer service
Ensure cash team is knowledgeable and in compliance with all store policies and operating procedures
Provide suggestions on improving operational processes

Customer Service

Provide exceptional customer service
Lead, coach and train employees to support customer focus
Support daytoday operation of Post Office and Penguin Pick Up
Assist eCommerce and customer service team during peak times
Actively participate in merchandising activities including, such as, folding and floor changes
Ensure standards of housekeeping and store image are maintained
Support hiring of new staff as needed

Education, Qualifications, and Experience:

Post-Secondary graduate or equivalent combination of education/experience
1year retail experience
Previous key holder experience

Knowledge, Skills, and Attributes:

Team player with excellent interpersonal and communication skills
Able to support multiple functions and prioritize in a busy environment
Energetic with a positive attitude and outstanding customer service skills
Comfortable working in a fastpaced environment
Conscientious, efficient, dependable
Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:

With a bookstore on each University of Toronto campus and strong online presence and eCommerce, the U of T Bookstore provides many important services and products to the university community, including textbooks, general interest books, technology products, and U of T branded clothing, school supplies, and gift products.

About University of Toronto Press:

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change.

With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization.

With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours.

UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

Company

University of Toronto Press

Location

Bookstore, Downtown Campus

Opening Date

Apr 14, 2023

Closing Date

Apr 28, 2023

Starting Date

May 01, 2023