Virtual Moderator Coordinator, Opening Minds and - Ottawa, Canada - Mental Health Commission of Canada- English

Description

Reports To:

Manager, MHFA Operations


Status:

Full Time, Permanent


Location:

Ottawa, Ontario

Note:
The option of a remote home-based work arrangement within Ontario or Canada

may be possible.


Application Deadline:


Starting Salary Range:
_ _

$52,800-$57,149


LAND ACKNOWLEDGEMENT

The Head Office of the Mental Health Commission of Canada is located on the unceded, traditional Territory of the Algonquin Anishinaabe Nation in what is now called Ottawa, Ontario.

We acknowledge that for thousands of years, the Algonquin People protected these lands, the Ottawa River Watershed, and its tributaries.

As a national organization, we also acknowledge that we work on the traditional lands of many different nations.

Today, a path to truth and reconciliation begins with recognizing both the stewardship and the sacrifices of the original peoples.

We are committed to recognizing the errors of the past, acknowledging the challenges of the present, and contributing to a new and equitable relationship with the First Peoples.

ORGANIZATIONAL BACKGROUND

The Mental Health Commission of Canada (MHCC) is a non-profit organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.

The Commission is seen as a leader nationally and internationally in several areas.

Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions, Changing Lives:

The Mental Health Strategy for Canada, the Commission will focus on work in four key areas: substance use, suicide prevention, population-based initiatives, and engagement.

This prioritization will enable the Commission to meet its mandate and have a measurable impact on those living with mental illness and their families and caregivers.

Vaccination remains the most effective tool to reduce the risk of COVID-19.

The MHCC is committed to ensuring the health and safety of our employees in the workplace, and therefore requires proof of full vaccination for all of our employees unless a valid accommodation under legislation exists.

POSITION OVERVIEW

The Moderator Coordinator is responsible for scheduling and training the virtual course moderators for all virtual courses offered by the Opening Minds program.

The Moderator Coordinator ensures that the schedule is up to date, finds replacements when needed, and addresses any issues or concerns regarding the moderators.

The Moderator Coordinator will work as part of the Operations Team to ensure all deliverables have been met.

Attention to detail, organizational skills, and a solution-focused approach are integral in tackling the many aspects of this exciting position.

The option of a remote home-based work arrangement within Ontario or Canada may be possible.


DUTIES & RESPONSIBILITIES

• Acts as a resource and first point of contact for all virtual course moderators
• Ensures that a moderator is assigned as soon as a course is confirmed
• Prepares and tracks contracts for moderators
• Ensures all moderators are aware of their course schedules
• Onboards new moderators and provides ongoing training to existing moderators
• Addresses any concerns or issues with moderators as they arise
• Maintains and updates the moderator guide and hub quarterly
• Monitors of Skype Group Chat
• Maintains Quality Standards by providing additional support to moderators in need
• Evaluates Moderator Performance and flags any issues to Management
• Other duties as required

SKILLS AND EXPERIENCE

• High degree of confidence being the main point of contact for enquiries
• Highlevel proficiency with Microsoft Office (Excel, Office and Outlook)
• Previous experience working as a course moderator
• Experience with MS Teams and Zoom
• Highly motivated and able to work independently
• Resultsdriven, attention to detail
• Excellent verbal, presentation, and writing skills
• Ability to manage a reasonable volume of work with competing priorities within constrained time frames
• Ability to interact professionally with internal and external contacts
• Personal integrity, sound judgment and an honest and ethical approach

QUALIFICATIONS

• Minimum diploma in an administrative program or similar field and 2 years' experience. An equivalent combination of experience and education may be considered.
• Highly organized, with superior problemresolution and analytical skills
• High level of interpersonal and customer service skills
• Knowledge of Salesforce, an asset
• Fluently bilingual (English and French essential)

Competencies:

Values and Ethics

Respectful of Diversity

Continuous Learning

Results Management

Teamwork and Cooperation

Oral\Written Communication

Health, Safety and Wellness (physical and psychological)

See Commission Competency Framework - Employee Level, Organizational and Core for details.


PHYSCIAL\COGNITIVE DEMANDS:

• Moderate period