Hospitality Supervisor - Vancouver, Canada - Sonder

Sonder

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents.

Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away.

From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

AT SONDER YOU WILL:

Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
Prioritize, delegate, execute, and support daytoday tasking to ensure worldclass guest experience and team accountability
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Communicate crossfunctionally clearly and with compassion
Own and update standard operating procedures to support team execution
Assist in continuous improvement project design and implementation
Analyze market trends to optimize operations and to proactively address potential guest issues
Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team

WHAT WE'RE LOOKING FOR:

Minimum 3 years of experience managing direct reports; hospitality a plus
Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
Great communication skills, able to define clear action steps for their team members and effectively delegate
Ability to take the initiative and problem solve independently
Detailoriented and organized
Ability to adapt and flex to shifting priorities
Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
Strong ability to establish positive relationships with others
Thrives in a fast paced, everchanging, always challenging startup environment
Basic spreadsheet knowledge required i.e., Google suite
Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time
Knowledge of hospitality is a plus
Experience in a startup environment preferred
Must have a flexible schedule and be able to work nights and weekends as business requires
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

Li-Onsite

We also have great benefits to make your life easier so you can focus on what you're best at:

Competitive compensation
Generous stock plan
Medical, dental and vision insurance (where applicable)
Flexible vacation
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to workwith colleagues
Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.