Receptionist - Toronto, Canada - Hazelview Properties Services Inc.

Hazelview Properties Services Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Position:

The Receptionist reports to the Community Manager under the supervision of the Regional Manager.

This role is primary responsible for maintaining the flow of inquiries received, and for providing administrative support to the office to ensure that a superior level of co-operation, service and support is provided to residents, ensuring that Hazelview Properties is the landlord of choice.

Key Responsibilities:

Ensures that a superior level of cooperation, service and support is provided to residents, thereby ensuring that Hazelview Properties is a landlord of choice
Maintains good residentlandlord relations
Greets all customers in a friendly and professional manner, ensuring eye contact and a welcoming smile
Responds to resident inquiries regarding their account, lease or other general queries. Escalates to the Regional Administrator where appropriate
Ensures every customer is addressed, assisted and directed to the right department
Answers the telephone as per Hazelview Properties standards and responds to incoming inquiries in a professional, friendly manner
Exhibits enthusiasm when interacting with customers, vendors, and all staff
Ensures all areas of the office are maintained in a professional and clean manner
Manages all aspects of incoming and outgoing mail, including coordination of couriers (incoming & outgoing) and date stamps all received documentation.
Processes resident payments of rent, parking and any other additional fees
Ensures ROD is complete and free from errors
Ensures customers are directed to the right person or department
Other Administrative duties as assigned

Job Requirements:

Education and Experience:

Completion of High School or general education degree (GED)
1 year of experience in an office environment at a busy reception desk
Strong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an asset
Experience in a customer service role would be an asset
Exposure to the Property Management Industry would an asset

Qualifications:

Excellent communication is required. Ability to speak other languages is considered an asset
Actively championing diversity and inclusion
A commitment to "Best in Class" customer service
A professional demeanor with strong communication skills, both verbal and written
Excellent customer service skills
Exceptionally organized and detail oriented
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment when assessing difficult situations
Selfmotivated individual with a "cando" and a strong commitment to teamwork
Superior time management skills with ability to multitask/prioritize and work under tight timelines
A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
Excellent problemsolving capabilities
Actively championing diversity, equity and inclusion to create an environment of belonging
Bilingualism in French and English is required as we serve both Frenchspeaking and Englishspeaking clientele.

About the Company:

At Hazelview Properties we believe that apartments

are more than bricks and mortar - they are an experience.

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities.

We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients.

It's one of the things we've always believed in, creating value for people and places.

We are committed to a diverse and sustainable future.

At Hazelview, we know our greatest asset is our people.

We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness.

We invest where we see potential, building for now and generations to come.

Vision:
_"We create value for people and places"._

Our Core Values:

Trust
Ambition
Collaboration
Ownership Mindset
Having Fun
Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially._

Skills:
Preferred