Frontline Worker - Ottawa, Canada - The Ottawa Mission

The Ottawa Mission

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Core Purpose and Mission Statement

The Core Purpose of the Ottawa Mission is to reflect Jesus' love in serving the homeless, the hungry, and the lost.

Our Mission is to provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life

Vision & Values

Our Vision is that all the hurting, hungry and lost in Ottawa find HOPE, HEALING & HOME

Our Values are Faith first, Excellence in All, Respect & Dignity

Position Purpose

Reporting to the Manager of Front Line Services, the Frontline Worker is responsible for the day-to-day operations of The Ottawa Mission's Front Line Services while representing the concerns and safety of the client.

He/she acts as a liaison between the client and all other departments.

Major Responsibilities

Provide encouragement, guidance and advocacy for Ottawa Mission clients
Maintain an atmosphere of mutual respect and positive morale among staff and clients
Assist in establishing criteria for serving clients in a compassionate, dignified and equitable manner
In cooperation with Client Services and Addictions Services make appropriate client referrals
Adhere to all Ottawa Mission and Front Line policies and procedures, suggesting revisions when needed
Confident in one's own ability to manage hostility and mediate crisis.
Ensure the safety and security of clients, staff and Ottawa Mission property and buildings
Adhere to all health and safety regulations, reporting any safety issues to the frontline shift supervisors
Mediate crisis/conflict situations using nonviolent intervention techniques and/or ASIST and/or First Aid/CPR and refer to/advise appropriate staff as needed
Attend on a regular basis front desk staff meetings, bringing forth agenda items and actively participating in decision making
Ensure communication with clients, staff, all emergency personnel, health facilities, public and other contacts is comprehensive and professional
Maintain comprehensive records, memos and sharing of information between shifts and other Ottawa Mission staff by regularly updating the Shelter Registry
Maintain confidentiality and privacy of client, staff and The Ottawa Mission at all times
Ensure the proper handling of all client medications, mail, checks and monetary and giftinkind donations through the front desk in accordance with established procedures
Work collaboratively with all other departments
Maintain communication exchanges with shift supervisor and teammates before every shift to review vital information pertaining to the shift ahead and in regards to information and issues regarding the clients or front line operations
Carry one's self in a manner that reflects the mission, values and vision of The Ottawa Mission
Promote a strong team approach and proper execution of all duties involved in a shift:
Meal lines

- o Bed checks/ Wake-ups
- o Storage
- o Handling and storage of medications
- o Rounds
- o Other related duties

Other Requirements

Education
University Degree or College Diploma in one of the following programs:

Social Services
Police Foundations
Criminology
Community & Justice Services

Qualifications

Good working knowledge of MicroSoft Office
Possess Crisis Management and problem solving skills
Good verbal and written communication skills
Ability to work collaboratively as a member of a team
Ability to maintain an atmosphere of courtesy and respect towards clients, staff, volunteers and donors
Able to express empathy and compassion when dealing with clients diverse and challenging situations
Negotiating skills
Attention to detail
Flexibility in work hours
ASIST training considered an asset
Knowledge of personal Health and Safety regulations; WHMIS certification / Fall Protection Certification considered an asset
Class "G" driver's license considered an asset
Bilingualism considered an asset

Experience

Minimum of one (1) year experience working with the vulnerable population
Experience working in Crisis environments considered an asset

Working Conditions

High degree of physical activity involving various activities: walking, standing, sitting, climbing stairs, bending, lifting, etc.
Ability to lift up to 50 lbs
Ability to push up to 100 lbs
Ability to maintain alertness while 12hour day or night shifts
Must be comfortable working in a challenging environment that has the potential for confrontation and/or exposure to violence

COVID-19 vaccination is a condition of employment.

We thank all applicants for their interest in The Ottawa Mission, however, due to the volume of resumés we receive, only those selected for interview will be contacted.

ACCOMMODATION IS AVAILABLE, UPON REQUEST, FOR ALL APPLICANTS WITH DISABILITIES

THE OTTAWA MISSION IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type:
Casual

Salary:
From $25.31 per hour

Benefits: