Customer Care Representative - Goderich, Canada - Ministry of Public and Business Service Delivery

Ministry of Public and Business Service Delivery

Verified Company

Goderich, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone.

Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion service delivery transformation.

If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a Customer Care Representative may be for you

PLEASE NOTE:

This position is oncall and the hours of work can range from 0 to 36.25 hours per week.
Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR 2T) level
Starting salary for the CSR 2T level: $25.10 per hour

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: You will:

provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment

- provide interpretation of guidelines, directives and procedures
- provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration)
- provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution
- process business and individual customer transactions accurately by determining eligibility and required documents, for multiple government programs and update electronic databases simultaneously
- collect and process payments, issuing refunds, and reconcile payments with transactions
- maintain administrative files

How do I qualify?:

Customer Service and Communication Skills:

You have experience providing inperson, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a highvolume environment
You are a clear, concise oral communicator and can ask appropriate questions to better understand customer inquiries before responding
You have written communication skills to prepare correspondence
You have exceptional interpersonal skills to interact with the public and resolve customer complaints

Problem Solving and Analytical Skills:

You have demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action
You can effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
You demonstrate judgement and tact when interacting with customers

Collaboration and Organizational Skills:

You have flexibility and collaboration skills to effectively work in a teamdriven environment and ensure that operational requirements are being met
You can interact with other team members to discuss varying points of views, ideas and opinions to help make decisions
You have planning and organization skills to organize and prioritize workloads while maintaining efficiency and accuracy

Relevant Knowledge:

You have general knowledge of government services and programs at the municipal, provincial, and federal level

Financial and Administrative Skills:

You have experience handling cash, and operating cash registers and point of sale machines to process monetary transactions
You can accurately calculate fees, collect money, balance floats, prepare deposits and reports
You have administrative skills and can accurately maintain filing systems

Computer Skills: