Long Term Care Staff Scheduler/receptionist - Edmonton, Canada - LeeCaring Communities (HolSome Place)

LeeCaring Communities (HolSome Place)

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Permanent Full-Time Position.

Classification:
Scheduler
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The Mission of LeeCaring Communities (LCC) is _to create resident focused communities that are respectful, caring and compassionate, where residents are encouraged to live each day with purpose and belonging._

Our Values:

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Resident centered care:

- we care for the whole person with kindness, respect and dignity, while ensuring residents and their families have a voice in all aspects of their care and service.
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Continuous Improvement - we strive to continually improve our care and services.
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Welcoming Environments - everyone who lives, visits and works in our community contributes to its warmth and friendliness.
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Diligent Stewardship -we commit to responsibly using all resources entrusted to us, to maximize our residents' quality of life.

Reporting to the Site Lead, the Scheduler/Receptionist is responsible for providing reception duties for the site and working within established staff scheduling processes to schedule staff at the facility.

The incumbent also provides day to day clerical support to the Site Lead.

The incumbent maintains an effective professional relationship with multiple stakeholders including staff, support services staff, family physicians, visiting professional staff, residents, families, volunteers and visitors.

The Scheduler/Receptionist acts as a role model and ambassador for the Mission and Values of LeeCaring Communities.

Areas of Responsibility

Works within established staff scheduling processes to complete complex and often urgent scheduling within short timelines.
Adapts to frequent interruptions and shifting priorities while ensuring staff are scheduled appropriately and in accordance with site policies and procedures and collective agreement requirements.
Anticipates staffing needs and informs the Site Leader and Clinical Leads of shifts unable to be filled internally.
In a friendly and pleasant manner, welcomes, greets and assists people including residents, family members, volunteers, health professionals and other visitors accessing the facility.
Answers the telephone, screens calls, responds to routine inquiries, directs calls to appropriate staff, and relays clear and concise messages in a positive and professional manner.

Formal Education and Experiences:

High School Diploma
Completion of a medical secretarial or office administration course from a recognized program is an asset
Oral and written proficiency in the English language.
Oneyear experience with scheduling within a healthcare environment.
Experience in working with unionized groups and in dealing with multiple collective agreement scheduling requirements and pay codes

Special Knowledge/Skills:

Ability to work under pressure with mínimal supervision.
Ability to prioritize multiple tasks and meet deadlines.
Excellent attention to detail and accuracy.
Must be able to maintain confidentiality at all times.
Demonstrates outstanding customer service skills.
Demonstrates residentcentered care.
Works within the Mission and Values of the LeeCaring Communities.
Flexible and open to change.

All employees are required to provide a criminal record check that includes a Vulnerable Sector check.

Hours of work:
Monday - Friday H

Salary:
$21.07-$25.37 per hour

Schedule:

Day shift
Monday to Friday

Application question(s):

Do you live in Edmonton?
Do you have experience working with an HCA/LPN/RN Schedule, seeking vacation, sick coverage daily, working to find coverage according to union agreements, seniority etc.

Education: