Admin/clerical Coordinator - Toronto, Canada - St. Michael's Hospital
Description
St. Michael's Hospital, Department of Family & Community Medicine operates a progressive, community based, Academic Family Health Team. Our vision of seamless patient centered care continues as we grow, thrive and partner within our community.DUTIES & RESPONSIBILITIES:
- Manage the physician duty schedule and clinical room schedule
- Monitor patient access issues and collaborate with physicians and nurse practitioners to improve
- Manages the clerical staff schedule
- Preparation of staff schedule every six weeks and data entry.
- Daily unit staffing ensuring that vacation and any other off duty requests are granted where possible and the unit is fully covered.
- Provide clerical/administrative leadership in quality improvement initiatives
- Assigns clerical tasks ensuring that projects are completed on a timely manner, ensuring the unit is running smoothly as far as clerical assignments are concerned including data entry, designing forms, liaising with printing, medical media and other DFCM staff.
- Coordinates and participates in unit meetings including agenda seeking and preparation as well as minutes taking and distribution for clerical and quality
- Acts as the contact person for Physicians, multiprofessional and other staff needs /issues including, booking rooms, catering etc.
- Coordinates staff training workshops including, replacing staff previously scheduled to work, booking workshops, Fit testing, and any other workshops/trainings.
- Works closely with the CLM, and other staff to identify opportunities for enhancing efficiencies within the various areas
- Using outstanding organizational and time management skills to research coordinate and prepare materials and presentations as required.
- Using excellent decision making and problem solving skills, prioritize and identify relevant support for the resolution of issues in the day to day operations
- Monitors and report all clinical statistical activity to CLM on monthly basis.
- Assist to develop and maintain database of all outside (nonstock) orders, ordering information and contact information
- Preparation of data analysis, develops graphs, charts and presentations of critical indicators to recommend areas of financial concerns.
- Assist with the clinic opening which may include reception, coordinating the recruiting of new staff, stocking of supplies and other duties as required.
QUALIFICATIONS:
- College diploma in an administrative field or an equivalent combination of experience and education.
- Demonstrated knowledge of medical and scientific terminology
- A minimum 5 years current hospital experience in a fast paced environment
- Excellent analytical, interpersonal and communication skills
- Proficiency in the use of computers with proven experience in data manipulation, interpretation and extraction of information.
- Knowledge of electronical medical systems, Practice Suites Solutions other SMH data systems an asset
- Ability to prioritize and identify relevant support for the resolution issues in the day to day operations.
- Industrious, organized, methodical worker with ability to use initiative, good judgment and pays attention to detail.
- Strong customer service orientation with excellent interpersonal and communication skills to liaise with all levels of hospital staff as well as individuals from various community needs.
- Ability to work well both independently and as part of a team
- Excellent attendance record.
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