Morgan Payments - Toronto, Canada - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Client Service Account Manager, within J.P.

Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services.

The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Responsibilities:

Key advisor and proactive partner to the client, providing advice/consultation on decision making
Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
Client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues
Convey complex ideas and client issues with confidence
Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualification, capabilities or skills:

Minimum of 7+ years of relevant industry and/or functional
Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions
Technical knowledge/comprehension to recommend valueadded solutions for clients and partners
Excellent communication, presentation, negotiation and consultative skills
Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments, does not require close supervision
Ability to lead complex issues, engage appropriate business and external partners and influence at all levels; with ability to assess the big picture in complex situations

Language Requirement

Mandatory French

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.