Customer Care Representative - Edmonton, Canada - ATCO Group

ATCO Group

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Division:
Customer Experience & Initiatives

Location:
Edmonton or Calgary

Duration:
Approximately 12 Months

Rate:
Starting wage is $25.35 per hour

Position Summary:

What you get to do:

Assist customers in a timely and effective manner using established processes, tools, internal/external resources and professional communication.
Calculate customer bills by performing rate calculations using established processes.
Escalate account inquiries when warranted.
Strictly adhere to applicable privacy legislation.
Obtain and verify customer information to maintain the accuracy of company customer information and work management systems.
Investigate and resolve site information, charging discrepancies and work queue exceptions.
Assist in the maintenance of accurate and complete process related documentation.

Qualifications:

Grade 12 Diploma or General Equivalency Diploma (GED).
Previous experience in a Call Centre is an asset.
Experience working in a frontline customer service role, where you acted as the initial point of contact to customers and the public, is preferred.
A mathematical aptitude to calculate rates and billing is required.
Must be able to communicate effectively and courteously with internal and external customers orally and in writing.
Must be able to work in a fast paced, challenging, and at times demanding environment.
Must have high attention to input accurate and detailed information efficiently.
Must have strong record keeping, documentation and organizational skills.
Knowledge of department and company policy and procedures would be an asset.
General knowledge of utility industry would be an asset.
Must have the ability to work flexible day and midshifts.