Move Coordinator - Edmonton, Canada - SIRVA
Description
We are searching for a confident, customer-focused individual to join our Move Management team. This role is responsible for arranging moving services primarily for corporate clients whose employees are relocating within Canada.RESPONSIBILITIES:
- Act as the single point of contact for national accounts to receive, manage and monitor household goods shipment relocation orders for their transferees
- Collaborate with moving agencies, drivers, thirdparty suppliers, and operations planners as needed to coordinate moving services
- Follow predefined move management processes with multiple communication contact points
- Record all pertinent transactions and communications in move order system, ensuring accurate and timely information is captured; populate auxiliary systems as required
- Obtain quotes from thirdparty suppliers such as automobile carriers; review invoices for payment
- Create and present cost estimates to accounts as part of the move authorization process
- Handle realtime customer issues for quick resolution to minimize adverse financial impacts and logístical interruptions
- Produce and maintain management reports, and administer account profiles as required
QUALIFICATIONS:
- Good knowledge of Canadian geography, preferably in the context of the transportation or household goods moving industry
- Previous experience working with clients of corporate accounts an asset
- Must be process and results oriented (i.e., time management skills); capable of simultaneously handling multiple customers, problemsolving tasks, or issues in a professional manner
- Communicate clearly and concisely (written/verbal) in French (preferred) and English an asset
Work Location
Work Location:
Hybrid remote in Edmonton, AB
More jobs from SIRVA
-
Smartbox Customer Service Representative
Remote, Canada - 1 week ago
-
Bilingual (English/french) Planning Sessions Agent
Ottawa, Canada - 3 days ago
-
Claims Administrative Assistant
Edmonton, Canada - 1 week ago
-
Relocation Assistance
Ottawa, Canada - 2 weeks ago
-
Bilingual (English/french) Customer Service Agent
Ottawa, Canada - 1 week ago
-
Bgrs - Support Services Coordinator - 8182c
Ottawa, Canada - 9 hours ago