General Manager - Hamilton, Canada - Campus Living Centres

Campus Living Centres

Verified Company

Hamilton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary and Job Magnitude

The General Manager oversees all aspects of the residence operations including: guest relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, residence life and staff development.

The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership.

The General Manager must be able to multi-task, delegate responsibilities, organize complex projects, and establish priorities consistent with company objectives.

Essential Functions and Basic Duties
Finance- Approve, maintain and control all operational revenues and expenses

Ensure that all collection and control procedures are followed relating to accounts receivable
Prepare and be accountable for the annual residence operating budget
Approve all invoices received, allocating to appropriate GL account
Ensuring all Month End reporting is accurate prior to submission to Finance Office
Ensure monthly and other requested reporting is completed accurately and on time

Sales & Marketing- Ensure property is rented to fullest capacity

Utilize marketing strategies to secure prospective residents
Confirm that leasing staff techniques are effective in closing sales
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data etc. to be able to give uptodate and proper information when requested
Represent the company in a professional manner at all time

Human Resources- Direct and supervise, maintaining strong communication with all staff members and internal departments at the property

Ensure legislated policies are followed, including Health & Safety
Coordinate maintenance schedule and assignments with Maintenance Supervisor.
Ensure that all payroll policies are followed
Play an active role in the training and development of employees
Develop a team atmosphere within the organization
Establish staffing requirements
Prepare regular performance evaluations of all staff
Ensure that any employee conflicts are dealt with properly and immediately
Minimizes turnover and encourages employees via positive reinforcement
Ensure scheduling is reflective of the property's operation

Administrative- Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow

Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis
Organizing the office to ensure all resident files and information are easily found and well maintained
Implement policy changes as they are released corporately.
Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Resident Retention- Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management

Develop and/or implement resident retention programs (i.e. resident functions, promotions, newsletters etc.)
Ensure distribution of all company or communityissued notices (i.e. bad weather, emergency etc.)
Consistently implement policies of the community

Commercial Space- Oversee commercial tenants and manage vendor relationships

Maintenance- Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.

Assure quality and quantity of market ready apartments.
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
Ensure that all service requests are recorded and communicated appropriately to maintenance.

Miscellaneous- Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out

Ensures that the property departments are well organized
Understands their legal standings in all situations
Ensures that all information requests and documents are dealt with immediately
Any other duty as assigned by a Director or Executive Committee member
Meet tight deadlines
Managing changeover seasons in May and September
Adapt to new ideas and emerging situations
Ability to deal with high stress situations
Creative problem solving
Manage the balance between customer service and student discipline.

Essential Functions with Client Institution- Ensuring Client Institution has all necessary information in a timely fashion

Interacting with Institutional departments for services provided to the property
Maintaining a professional business relationship with primary Institutional contact

Performance Measurements
Performance will be primarily measured on the following factors: