Leasing & Marketing Manager - Ottawa, Canada - Campus Living Centres

Campus Living Centres
Campus Living Centres
Verified Company
Ottawa, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Note:
Salary range for this position is 55-60k

Position Summary and Job Magnitude

The Leasing & Marketing Manager trains and oversees the onsite leasing and marketing functions and directs the sales efforts of the community.

The Leasing & Marketing Manager is responsible for providing exceptional service to community residents, future residents, vendors, and the corporate management team.

The Leasing & Marketing Manager also takes an active role in the external marketing and advertising for annual lease up.


Essential Functions and Basic Duties

  • Complete lease/renewal paperwork to ensure completion to company standards.
  • Explain lease information to residents.
  • Ensure all traffic is entered into the system to track leasing activities.
  • Walk Suites prior to showing and occupancy by resident.
  • Review leasing paperwork, and audit lease files.
  • Submit daily, weekly and monthly leasing/marketing reports as required.
  • Track and evaluate advertising, and all client traffic. Ensure online advertising is reviewed and updated daily.
  • Responsible for training and developing leasing personnel in accordance with company policies and procedures.
  • Prepare annual and monthly marketing plans, leasing strategies, and advertising proposal with assistance of the Community Manager.
  • Perform weekly audits of internal and external marketing sources to ensure accuracy and sense of urgency to drive overall leasing velocity.
  • Maintain professional communication with residents, applicants, and other representatives.
  • Report all community issues, leasing objections, and potential liabilities along with recommendations for solving such issues to Community Manager and corporate support team.
  • Determine leasing/marketing opportunities for leasing staff and work on goal setting; improving the performance of each staff member.
  • Analyzing shop program results, distributes completed evaluations and reviews areas of concern. Develops an action plan with the team member for areas of concern
  • Develop, implement and monitor community contests/awards/leasing incentives.
Prepare and maintain complete resident and general office files; keeping proper documentation at all times.

  • Maintain Renter's Insurance compliance per company policies and procedures.
  • Monitor MonthtoMonth leases, complete audit and ensure MTM lease compliance.
  • Shop competition to keep abreast of local market conditions.
  • Schedule and attend weekly external and on campus marketing events.
  • Monitor compliance with revenue management system and participate in weekly leasing calls.
  • Assist in the coordination of monthly resident events.
  • Other duties as assigned

Health & Safety

  • Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor.
  • Uses or wears the equipment, protective devices or clothing that Integris Student Living requires.
  • Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person.
  • Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
  • Reports any risks or potential risks of violence or harassment encountered in the workplace immediately to supervisor.
  • Knows, understands and implements safe work practices and procedures and employs established rules and procedures for handling materials, equipment and processes (e.g. Reporting unlabeled containers, using proper lifting techniques, etc.)
  • Requests that worn out or defective equipment be replaced, when appropriate.
  • Uses equipment and materials only in the manner intended.
  • Reports any injuries, incidents and unusual conditions immediately to supervisor.
  • Inspects the work area and equipment daily and reports any hazards immediately to supervisor.
  • Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Integris Student Living.

Performance Measurements
Performance will be primarily measured on the following factors:

  • Initiative
  • Inter-Personal Skills
  • Customer Service
  • Reliability
  • Communication
  • Skill & Knowledge
  • Adaptability & Flexibility
  • Organizing & Planning
  • Overall Performance
  • Health & Safety Responsibilities

Qualifications

Education:
High School Diploma or greater, Bachelor's degree preferred

Skills/Abilities:
Must possess excellent oral and written communication skills

Must possess basic computer skills in a Windows environment

Must possess the ability to work in a team environment

Must be able to take direction from supervisors

Experience Required:
Minimum 1 year experience in similar role an asset

Prior sales experience preferred

Prior leasing experience preferred


Working Conditions
The below characteristics are representative of those that must be met by an employee to successfully perform the essential fu
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