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    Senior Implementation Specialists - Toronto, ON, Canada - Microsoft

    Microsoft
    Microsoft Toronto, ON, Canada

    3 weeks ago

    Default job background
    $141,000 - $212,000
    Description

    Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love? We are looking for someone to help customers who are undergoing significant changes to the way they work as we continue to shift into a truly hybrid work model.

    Microsoft is at the forefront of this transformation come and help organizations rethink aspects of their business in a way that sets them and their people up for success in this new world of work.

    Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Are you ready to join the team that is at the leading edge of Innovation at Microsoft?


    As a Specialist Global Black Belt (GBB) - Employee Experience, you will be a senior solution sales leader within our enterprise sales organization working with our most important customers and deals.

    You will lead a virtual team of technical, partner, marketing and engineering resources to advance the sales process and achieve/exceed solution sales and usage/consumption targets for related workloads in your accounts.

    You will help customers evaluate their applications, recommend solutions that meet their requirements, remove roadblocks to deployment and drive customer satisfaction.

    To learn more about Microsoft's mission, please visit
    Microsoft's mission is to empower every person and every organization on the planet to achieve more.

    Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


    Influence new Modern Work strategic opportunities by engaging with key business and technical contacts, understanding customers' business and technology priorities, governance, decision and budget processes, and landing the value proposition of M365 platform.

    Drive complex and strategic deals for Microsoft M365 solutions in alignment with Modern Work Sales Managers and Area Sales Leads within assigned territory by setting and achieving monthly sales forecasts.

    Deliver customer business transformation and success through accelerated adoption and usage resulting in customer references that can be leveraged in future sales engagements.

    Act as subject matter expertise for Modern Work workloads, navigating industry and complex deal orchestration, supporting competitor displacement opportunities and sharing proven practices with the field through readiness and coaching to accelerate sales opportunities.

    Accelerate Microsoft 365 advanced workload opportunities with creative deal strategies by leveraging core stakeholders (Marketing, Partners, Engineering, FastTrack, Biz Desks.)
    Engage confidently at CxO level to articulate M365 value proposition and how Microsoft can enable digital transformation.

    Partner with field teams to identify key barriers to scaled Viva and Syntex success and drive resolution with engineering, product marketing, and the commercial business teams.

    Strategically engage in sales execution for Win deals (marquee brands) for Viva. Coach and engage field roles and partners in opportunities.

    Execute programmatic actions that drive pipeline, document and share best practices (success stories), ensure progress to revenue goals, and provide knowledge transfer to field teams.

    Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. high budget, global account) along with account teams or partners.

    Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services.

    Guides others on social selling.

    Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.

    Collaborates with internal teams, partners, and services to lead the proposal or development of solutions that align with customer and Microsoft priorities.

    Proactively builds and governs external stakeholder network and leverages internal partners to engage external stakeholders. Acts as a thought leader and subject matter advisor to the executive-level business decision makers at the customer's/partner's business. Collaborates with account teams to ensure alignment with the account strategy and plan.

    Coaches others on the implementation of close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

    Technical Expertise
    Leads conversations and sets up events within Microsoft. Contributes ideas that can be instituted across Microsoft.

    Collaborates with the 'compete' global black belts (GBB) to proactively provide analysis of the landscape in supported solution area.

    Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.

    Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for strategic accounts across territories.

    Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business.

    Acts as a thought leader and clears opinions and perspectives from business analysis.
    Manages the end-to-end business for strategic accounts across the organization.

    Influences forecasting for accounts and develops a portfolio and territory plan to drive intentional selling with on-strategy engagements in high propensity accounts.

    Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively seeks training, including information that adds to the understanding of customers' business, and shares it with team members
    7+ years technology-related sales or account management experience

    ~ OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.

    9+ years technology-related sales or account management experience

    ~ OR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
    ~ MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
    ~Solution Area Specialists IC- The typical base pay range for this role across Canada is CAD $141,000 - CAD $212,000 per year.

    Microsoft will accept applications for the role until May 24, 2024.

    Microsoft is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the
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