Office Reception - Lantzville, Canada - Advance Pressure Washing

Advance Pressure Washing

Verified Company

Lantzville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Company Overview:
APW is a fast paced and innovative company that means clean.

We are dedicated to delivering an exceptionally in depth service to our customers with a commitment to excellence and customer satisfaction.

We pride ourselves on the culture we build here.

Responsibilities:

Serve as the primary point of contact for incoming calls, and inquiries, providing a warm and professional welcome to all customers and guests.
Receive, record, and prioritize incoming customer inquiries and service requests promptly and accurately.
Coordinate with various departments to schedule and dispatch field technicians and service personnel efficiently.
Maintain a detailed record of all dispatches, ensuring accurate documentation and timely updates.
Monitor the status of dispatched personnel and relay any changes or delays to customers proactively.
Handle administrative tasks, including data entry, filing, and organizing records, to support smooth operations.
Collaborate with the management team to address and resolve customer issues or concerns promptly and professionally.
Support the office with general administrative duties as required.

Requirements:

Administration or related fields is a plus.
Proven experience in reception or dispatch roles preferred.
Exceptional interpersonal and communication skills, both verbal and written.
Strong organizational abilities, with the capacity to handle multiple tasks and prioritize effectively.
Proficiency in using computer systems, database management.
Ability to remain calm under pressure and adapt to changing situations.
A customercentric approach with a dedication to providing excellent service.
Familiarity with EOS systems is advantageous.

Benefits:

Comprehensive health, dental, and vision insurance plans.
Paid time off and company holidays.
Professional development opportunities and training programs.
Collaborative and supportive work environment.
Opportunities to be creative and try new things, We are a solutions based company and everyone's ideas matter.

Job Types:
Full-time, Permanent

Salary:
$18.00-$21.00 per hour

Benefits: