IT Adminsitrator - Toronto, Canada - Navigatr

Navigatr

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Navigatr Group is a privately held company that invests in travel companies that elevate the customer experience and drive innovation.

Our expansive and growing group of brands empowers seamless access to a comprehensive range of luxury travel options and services globally with over $1 billion transactions annually.

Navigatr Group's goal is to create a more purposeful travel industry through its strategic investment, best-in-class services and philanthropy.

Responsibilities

Provide Level 1 / 2 Support for Office 365; Mitel Telephony Systems; Citrix; GDS.
Provide Level 1 / 2 Support for our proprietary booking platforms ADX and TMT.
Onboarding of new employees and clients to the above platforms.
Support contact to our collocated and managed hosting environments.
Issue escalation and resolution through our service providers.
Provide support and troubleshooting, such as password resets; productivity suite configuration; break/fix instructions, local software installs.
Involvement with our Citrix provisioning systems, and related configuration management.
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization's Values.
Other duties as required by the ongoing needs of the organization

Qualifications

Currently pursuing or recently completed an Information Technology training program. (Degree /Diploma)
A can do, selfstarting attitude.
Experience with IT in Travel & Tourism vertical an asset.
Experience with GDS use or administration
Customer service experience within a support group or Help Desk.
Must provide clear and professional communication in all stakeholder interactions. Must prioritize work effectively and pursue issues through to successful resolution.
Motivated resource who strives to deliver, and ability to prioritize in a fastpaced environment.
Must possess strong verbal and written communication skills.
As the team grows, successful collaboration with new and existing team members will be critical. Clear, cordial interaction and appropriate sharing of responsibility are critical assets.
Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business.
Drive to become an expert on internally developed travel industry tools and productivity supporting cloud platforms.
Must be customer centric and take ownership for complete solutions.