IT Support Analyst - Langley, Canada - Rimex Supply Ltd.
Description
Responsibilities:
- Help desk ticketing system administration and responding to service requests.
- IT equipment lifecycle management includes configuring, installing, maintaining, and disposing of all hardware, operating systems and corporate software.
- IT infrastructure health diagnostics and monitoring, including preventative and remedial action.
- Windows server administration including host and virtual machines.
- Network storage systems administration
- Backup, restore and disaster recovery operations.
- Active Directory administration including group policy, DHCP, DNS, certificate management, file permissions, print management, user account management and other functions as required.
- Local and remote network infrastructure, including gateway security appliances, managed switches, VPN, firewalls, and gateway appliances.
- UTM systems monitoring and administration, including mobile and endpoint security systems.
- Mobile iOS and Android device management
- VoIP telephony environment management
- Write and edit technical and user documentation, keeping the knowledgebase up to date.
- IT team member and user training
- Information systems confidentiality
Education:
- Completion of ITrelated postsecondary certificate or diploma program
- IT related training or certifications
- Advanced certifications and/or university degree considered an asset
Experience, Skills & Abilities
- Server configuration and management in a virtualized Windows domain environment
- Storage technologies including SAN, NAS and RAID
- Network infrastructure configuration and administration including TCP/IP, wireless networking, firewalls, switches, VPN technologies.
- Active Directory systems administration including Group Policy, file and print management.
- Office 365 systems administration
- Configuring and administering backup and disaster recovery systems
- Supporting VoIP telephony systems
- Unified threat management systems including gateway appliances and endpoint security
- Supporting iOS and Android devices
- Hybrid Position (WFH/inoffice)
Benefits:
- Great company culture
- Family owned with Family values
- RRSP Program
- Performance Incentive Program
- Competitive wages
- Company paid events
- Gift cards and Christmas Turkeys
- Extended health coverage
- Dental & Vision care
- Travel Medical insurance
- Employee assistance program
- Life Insurance / Accidental Death
- We would like to take this opportunity to thank all applicants in advance; however, only those shortlisted will be contacted._
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