Customer Service Rep - Vaughan, Canada - Toro Group of Companies

Toro Group of Companies

Verified Company

Vaughan, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY

The Customer Service Rep will be supporting the Customer Service desk and Order Entry roles, this position plays a key role with Woodbridge Customers.

Resolving customer concerns in a timely manner, including issues such as delivery, order questions and problem resolution is a major component of this role.

Providing backup support to the Order Entry desk (ensuring orders are entered promptly, accurately, and confirmation issued) will be a significant part of this job.

MAJOR RESPONSIBILITIES/ACCOUNTABILITIES
Health and Safety

Create and maintain a culture of Safety First.
Works with the Health and Safety Department to ensure implementation of Toro Aluminum's OHSMS and adherence to all safety requirements.
Report any known workplace hazards or violations of the Act to promptly in line with Company process.

Technical/Function

Must Haves:

Previous industrial experience and working in an MRP system.

Primary Responsibilities:

Investigate and resolve customer concerns regarding:
delivery time

- order accuracy issues
- invoice questions.

Invoice credits: investigate issues and advise Accounts Receivable when a credit is required.

Order Entry:

Enter customer orders into A+W in a timely manner.
Validate entered orders to ensure accuracy of the order.
General phone inquiries regarding product and Woodbridge Glass services.
Other duties as required.

EDUCATION AND QUALIFICATIONS

Post Secondary Diploma/Certificate or equivalent required.

EXPERIENCE

35 years in a customer service or order entry role, preferably in the glass industry.

SKILLS

Demonstrated experience in dealing with customers and resolving customer concerns.
Familiarity with MRP systems in an industrial environment.
Strong communication skills, written and verbal.
Comfortable in a fast paced rapidly moving environment.

DEMONSTRATE COMPANY VALUES

Do what you say act with integrity so our customers and internal partners trust us to deliver results.
Get it done find solutions to ensure the job gets done right.
Be better every day take pride and be passionate about improving our business, safety, and quality and strive to be the best.
Think big picture think longterm, be strategic and have a vision. Your investment in our business, is critical to our success.
Build strong relationships value our employees, suppliers, and advisors as an essential part of our business. Develop and maintain strong relationships with our customers, contractors and stakeholders.

INDHP