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Customer Success Manager/ Responsable de La
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SITA Switzerland Sarl CanadaAperçu: · Chez SITA, nous croyons qu'il faut placer le client au centre de tout ce que nous faisons. · L'objectif principal de ce rôle est d'assurer la réussite des clients de SITA et de les considérer comme des partenaires commerciaux. Il s'agit de travailler en partenariat avec ...
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Manager, Customer Success
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Manager, Client Success
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ZayZoon Canada**Canada** · **Client Success /** · **Fulltime /** · **Remote** · **JOIN THE COMPANY RESHAPING THE WORLD OF FINANCIAL WELLBEING** · **WHO WE ARE** · - We are a **well-organized, well-funded** and **fast-growing** Financial Technology and HR company that **does right by employees* ...
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Customer Success Manager
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Benbria Kanata, Canada(Hybrid - Kanata, ON) · Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzin ...
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Customer Success Manager
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Client Success Manager
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Customer Success Manager
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Success Manager
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Customer Success Manager
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Bridgit Canada**About us**: · Bridgit is a community of hard-working people who want to make a difference in the construction industry. Some of us have been here since the early days, while some joined more recently. Our average tenure is 3+ years and every employee survey tells us that our te ...
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Supplier Success Manager
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Customer Success Manager
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Tribute Technology CanadaTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission ...
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Success Plan Manager
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RLDatix CanadaRLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infe ...
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Customer Success Manager
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Lytica Inc. Kanata, Canada**About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Servi ...
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Customer Success Enablement Manager
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Hands-on Customer Success Manager
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Pricepoint Canada**What Pricepoint is**: · Pricepoint is a Montreal-based startup specializing in AI-driven price optimization solutions for lodging businesses. Our cutting-edge technology focuses on maximizing hotel revenues in real-time, 24/7, with an average revenue uplift of 19%. While we're ...
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Intermediate Customer Success Manager
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Lytica Inc. Kanata, Canada**Intermediate Customer Success Manager (CSM)** · **About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the onl ...
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Priority, Client Success Manager
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Certn Canada**Priority, Client Success Manager**: · **A Little Bit About Us**: · - We are a growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI-backed background checks. We are proud to share that we recently secure ...
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Intermediate Customer Success Manager
3 weeks ago
Lytica Inc. Kanata, Canada**About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Servi ...
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Intermediate Customer Success Manager
3 weeks ago
Lytica Inc. Kanata, Canada**About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Servi ...
Customer Success Manager - Canada - CrowdStrike
Description
Sr Customer Success Manager | CrowdStrike | Canada#As aglobal leader in cybersecurity, our team changed the game. Since ourinception, our market leading cloud-native platform has offeredunparalleled protection against the most sophisticated cyberattacks.... As aglobal leader in cybersecurity, our team changed the game. Since ourinception, our market leading cloud-native platform has offeredunparalleled protection against the most sophisticated cyberattacks.
Consistently recognized as a top workplace,CrowdStrike is committed to cultivating an inclusive, remote-first culturethat offers people the autonomy and flexibility to balance the needs ofwork and life while taking their career to the next level.
About The RoleAs a Senior Customer Success Manager, you will help ourcustomers derive maximum value from their investment in LogScale productsuite.
As their trusted advisor and advocate, you will gain a deepunderstanding of their business and objectives, leading to project success,retention and growth with their CrowdStrike products.
To be successful in this role, you must be a motivated self-starter, becommitted to ongoing self-education, possess strong customer service skillsand have excellent technical problem-solving skills.
What You'll DoAs a Senior Customer Success Manager, you will:Proactively support your customers by driving business outcomes,identifying opportunities, and surfacing feature requests and insights toour product and engineering teams.
Manage renewal risk and collaborate with sales executive teams toremediate and ensure a successful renewal and upsell of product acrossassigned territoryConduct strategic business reviews to align on business priorities,product roadmap, customer satisfaction, usage patterns and bestpractices.
Serve as customer advocate with internal CrowdStrike stakeholders toensure needed customer feedback is adequately documented and assessed byinternal parties.Leverage internal technical expertise, including development engineers,knowledge base, and other internal tools to provide the most effectivesolutions to customer issues.
Drive escalations with executive management and stakeholdersHelp drive customer references and evangelize customer successstories.Create knowledge base content to capture new learning for reusethroughout the company and user base.
Participate in technical communications within the team to share bestpractices and learn about new technologies and complimentary securityapplications.
What You'll NeedBachelor's Degree or equivalent experienceMinimum of 3 years of experience in a CSM or TAM roleKnowledge of enterprise web technologies, security and cutting-edgeinfrastructuresExcellent customer service skills and ability to quickly establishtechnical credibility with customersExcellent communication skills, written and verbalProven problem-solving skillsCollaborative attitudeAbility to travel up to 25%Commitment to customer successBonus If You Have5+ years of Customer Success/Support/Technical Account Managementexperience in SaaS organizationStrong familiarity with current concepts and technologies in at leastone of these areas: DevOps, IT operations, Security, and CloudExperience managing software integration projects.
Prior experience in the log management spaceBenefits Of Working At CrowdStrikeRemote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation andcollaborationWe are committed to fostering a culture of belonging where everyonefeels seen, heard, valued for who they are and empowered to succeed.
If you need reasonable accommodation toaccess the information provided on this website, please .000 CAD per year + variable/incentive compensation + equity +benefits.
A candidate's salary is determined by various factorsincluding, but not limited to, relevant work experience, skills,certifications and location.Show more Show lessTagged as:
remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
com Remote Network.
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