Customer Experience Training Specialist - Newmarket, Canada - York Region

York Region

Verified Company

Newmarket, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Status

Temporary Full-Time

Temporary

Approximate length of assignment, in months
1 Type of Position

- a Replacement

Start Date
Immediate
Salary
Per hour
Salary

Grade
- $ $47.3

Department
York Region > Community & Health Services > Integrated Business Services
Location
IBSB Program Integrity and Ed Yonge Street
Newmarket, ON L3Y 8V3 CA (Primary)
Job Description (E)

POSITION PURPOSE

MAJOR RESPONSIBILITIES

Collaborates/works with internal stakeholders and follows the corporate strategic leadership, planning and direction related to this function.
Researches, designs, develops and delivers learning plans modules and manuals.
Conducts needs analysis, surveys and assessments to determine learning and development needs and areas requiring support.
Assesses learner performance against learning objectives providing feedback and coaching on performance.
Implements appropriate tools to evaluate the effectiveness of training programs; prepares summary reports on participant feedback and makes recommendations or adjustments as required.
Researches program training technology, legislated training requirements, individual and group learning and development plans.
Responds to customer service inquiries and ensures responsive customer service in program areas.
Participates or acts as Department representative on various internal and external committees, task forces and focus groups, as directed.
Manages information in accordance with legislation and corporate standards.

QUALIFICATIONS

Successful completion of a Community College Diploma in Business Administration, Social Sciences, Adult Education, Training and Development or related field or approved equivalent combination of education and experience.
Minimum three (3) years demonstrated experience in adult education, including program design, delivery and evaluation and/or training and development experience in related program area.
Knowledge and demonstrated ability in instructional design, analysis, measurement evaluative methods, facilitation and presentation skills.
Solid analytical research, planning, coordination and project management skills with ability to work independently on diverse projects.
Strong interpersonal relationship skills to communicate effectively with all levels of staff, external stakeholders, etc.
Demonstrated knowledge, skill and experience in writing training modules, programs, reports and delivering training.
Valid Ontario Class "G" driver's license and reliable vehicle to use on corporate business.
Ability to work outside regular business hours, as required.
Council Approval Date
Scheduled Weekly Hours
3 Scheduled Shifts
Operational Hours
Close Date
November 22, 2023

- # of Hires Needed

Union

CUPE 905 York Region

- .

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.