Technical Support Expert - Vancouver, Canada - Kaseya Careers

Kaseya Careers

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE.

The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Technical Support Expert - Level 1
This position is on-site in our Vancouver office (Canada)

COMPENSATION:
CAD 55,000 to 60,000 per year

Are you ready to make an impact?

WHAT WE ARE LOOKING FOR:

A Kaseya One Technical Support Expert is well-rounded, possesses an internal standard of excellence, and has strong and proven customer service experience.

Customer Support Engineers build and expand upon our professional and high-quality technical support service to all Kaseya/Unitrends customers and ensure customer delight by exceeding Service Level Agreement specifications and expectations overall.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Promptly and accurately record customer communications, technical troubleshooting steps taken, and relevant support activities in our ticketing system
Manage multiple tasks in a fastpaced environment with competing priorities
Continuously train on new and upcoming Kaseya products to ensure the highest level of technical acumen
Must be a quick learner able to understand complex technical concepts, and perform troubleshooting and relevant research to identify, implement, and confirm resolution
Ability to work independently and as a part of a cohesive team
Impeccable customer service, organization, and critical thinking skills
Exceptional written and verbal communication skills in English
Demonstrative responsiveness, resourcefulness, and followthrough
Sense of urgency and provide an empathetic, accurate, actionbased response
Ability to efficiently and effectively manage time and complete tasks
Familiarity with common IT Support for Windows OS, Linux, and Networking
Perform any other duties as assigned

REQUIRED SKILLS

Associate degree in Computer Science, Information Technology or 2+ years equivalent job experience in an IT Support Position
Experience with Database Management or SQL Queries is a plus
CompTIA A+ or relevant certifications are a plus
Analytical and passionate approach to details
Strong motivation to consistently exceed expectations
An energetic team player attitude; be a selfstarter with exceptional organizational, interpersonal, and communication skills
Able to demonstrate an understanding of the IT services marketplace
Highly motivated individual who thrives in a fastpaced team environment and is readily adaptable to changing market and organizational requirements.

YOUR REWARD:

Join the fastest-growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career in tech

If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional information:

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law._