Customer Support Administrator - Edmonton, Canada - Element Materials Technology

Element Materials Technology

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:
Element has an opportunity for a

Customer Support Administrator to join our growing team with Element Edmonton. This is a great opportunity to develop your Administration career within a Global TIC business.

Responsibilities:

Take client calls and satisfy client requests, for a variety of items including; additional analysis, reports, invoice status, pricing, sampling status, billing, etc.
Take credit card payments from customers.
Verification compare agreement and original request of client with what was logged in
Accept and monitor samples
Follow the Quality System as documented in the Quality Manual
Invoicing verify price and print invoice
Log samples into LIMS system
Log and prepare bottle orders
Maintain good housekeeping at all times to ensure a clean and safe work environment
General duties as directed by the team leader or lab manager

Skills / Qualifications:

High school diploma with related experience
On The Job Training Required: Quality System Training, WHMIS / Safety Training, LIMS Operation Training, LIMS Modules
Basic computer and accounting skills.
Organizational and communication skills
Basic knowledge of lab test methods an asset
Customer Service Skills
Effective communication skills
Attention to detail

LI-TK1

Company

Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose.

From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:
At Element, we always take pride in putting our people first.

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".