Branch Manager- King - Toronto, Canada - Meridian Credit Union

Meridian Credit Union

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Retail Banking Practice:

At Meridian, our vision is to be recognized as the financial institution that has the most local impact, supported by a purpose-driven value proposition to our Members.

We have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and "Bringing the Member Experience to life".

We deliver Advice based banking, providing tools that reduce complexity, offering information, and motivating our Members to reach their overall financial goals.

We thrive through our growth mindset - being adaptive, resilient, resourceful and creative. Our teams seek and receive feedback to continuously improve, learning from successes and mistakes. We are collaborative, highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion.

Our Retail teams work alongside our partners and align financial strategies and activities to support our Members holistic financial growth - Wealth, Small Business, and Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.

We are driven by delivering an exceptional Member Experience and thrive within the changing landscape of the financial services industry.

About this role:

The Branch Manager, Retail Experience is responsible for providing Leadership and guidance to a team of financial services professionals while supporting Meridian's mission statement.

This will include an understanding of branch operations, lending, deposits, investments, wealth, small business and Member Experience while ensuring both security and safety in accordance with Meridian's strategic objectives.

In addition to the above responsibilities, the Branch Manager must have a passion for Member service, ensuring that Meridian maintains its tradition of exceeding Member expectations.

As a member of the Retail Experience Team, the Branch Manager will influence and execute the business plans of Meridian in conjunction with the District Vice President (DVP).

This role will oversee the implementation of business goals and objectives for Retail banking operations and be accountable to achieve them through the Leadership of their team.

The individual will build, lead and coach a team focused on elevating Meridian's Member Experience and achieving annual sales and experience objectives.

The Branch Manager will be responsible for the growth of Meridian's portfolio by promoting Meridian's profile and expanding our local market share.

This role will be accountable to deliver on the Member Experience by "Bringing the Member Experience to life".

This will include identifying partnership opportunities within their local community and support their team in ensuring they act as brand ambassadors in the Community.

The Branch Manager will work alongside and align financial strategies and activities to support Meridian's internal business partners - Wealth, Small Business, Mobile Mortgage Specialists and approved external partners to ensure value added delivery of Member centric products/solutions.

What you'll do:

Employee Experience_

Leads and develops an engaged team aligned to key business drivers and delivering on outcomes.

Unleashes the ability of each person on the team through coaching to improve performance, solve problems, and grow careers.
Builds on people's strengths
Demonstrates openness to new ideas
Facilitates open dialogue where all are included
Demonstrates respect and integrity through all interactions
Creates and enables trust at all levels
Fosters effective teamwork across teams
Promotes diversity of thought ensuring multiple perspectives considered
Fosters individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results
Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.
Informs the DVP, of any performance gaps within the Retail Branch.
Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and crossfunctional departments, to ensure alignment for achievement of Meridian's Retail Experience goals.
Develops a high performing, engaged, and flexible workforce aligned with delivering on Meridian's retail experience, Membercentricity and service quality objectives.
Leads branch activities in support of expanding the Member relationship and growing share of wallet.
Coaches and develops the team on all aspects of a successful Member Experience, business development, relationship management and Member retention strategies.
Ensures appropriate focus, integration, and relationship building with business partners in Commercial, Wealth and Small Business within the market.
Builds and maintains strong partner relationships with key corpora