Account Manager - Ottawa, Canada - FULLY MANAGED INC

FULLY MANAGED INC

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Fully Managed
Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world.

Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow We eat, sleep, and breathe our core five values:

Fanatical Service
Absolute Accountability
Inspiring our People
Passion for Innovation
Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.

Why Fully Managed:

We don't want to fill jobs; we want to partner with you throughout their career journey by providing:

Career growth and professional development by sponsoring your ServiceNow Certifications
The technology you need to enhance your daily work,
A team of likeminded professionals without ego that help each other grow and flourish
A comprehensive benefit package, and
Paid time off.

We recognize that everyone has a life outside of work and show our commitment by offering:

A remote work environment,
Flexible hours, and a
Fitness subsidy.

Key Areas

o

f Responsibility

Account Manager (AM) responsibilities include developing long-term relationships with a portfolio of mid to large sized clients, connecting with key business executives and stakeholders to be able to grow and retain client accounts.

AMs liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to specific client's needs.

AMs manage and develop client accounts to initiate and maintain favorable relationships, and to ensure the client aligns with our business best-practices and standards.

The AM is expected to achieve or surpass their sales targets by capturing opportunities for growth and standardization within their accounts, while utilizing the support of internal teams and the Director of Business Development & Client Success.

Owning the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and effective interpretation, for clients and internal Team Members. Managing client expectations, and ensuring their understanding of all items on the signed agreement;
Driving the creation of the client's technology strategy, guiding them through related presentations, either in person or online, with support from internal team members;
Conducting Quarterly, and Monthly Business reviews with the client, in accordance with their fiscal planning cycle, to ensure efficient MRR reconciliation (quarterly), and MSA/SOWs are being delivered to the client's satisfaction (monthly);
Maintaining the client relationship while also being the FM standards advocate and ensuring the client remains profitable, or are on a path to becoming profitable;
Identifying new business relationship opportunities, and securing referrals;
Updating and managing opportunities and communications within our CRM and PSA systems, on a daily basis;
Assisting internal teams in scopereviews for requests outside of the MSA;
Creating action plans for atrisk accounts;
Other duties as required.

Skill & Knowledge Requirements

We're flexible but these are a must:

5+ years of sales experience;
To be available from Mon-Fri, 8am5pm and evenings/weekends as situationally required;
Strong knowledge of all things Microsoft;
Proven problemsolving ability to work rapidly in high pressure situations;
Customer service experience;
Exceptional demonstrated English verbal and written communication abilities;
Ability to translate technical discussions to nontechnical customers to fulfill understanding;
Selfstarter able to work with mínimal supervision
Assets:
Experience in SalesForce;
Previous Experience working at an IT Managed Service Provider

Interested?

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act.

Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

**No recruiters and no phone calls please