Bilingual Call Centre Specialist, Cghli - Calgary, Canada - Intellifi

Intellifi

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Call Centre Specialist, CGHLI (12 Month Contract):

Vancouver, BC; Calgary, AB or Toronto, ON

Salary Range:
$45, ,000/yr

Contract

Role and Responsibilities:

Properly identify all callers prior to releasing any private information
Assess customer ask and identify need
Transfer calls to specialized departments, people if necessary
Make outbound calls as required, promote services when needed
Assist customers using the customer portal including password resets
Maintain thorough knowledge of all mortgage products and services
Manage requested changes in servicing system
Manage customer complaints
Maintain positive relationships with customers and brokers and other business partners
Adhere to schedules to support proper coverage of phones
Document calls through an IVR system as well as detailed notes in customer file

Skills and Qualifications:

Excellent written and verbal communication skills in English and French (required)
Postsecondary degree or diploma in business an asset
2+ years experience in a call centre environment or financial services company
Experience with IVR systems an asset
Excellent customer service skills
Excellent problemsolving skills
Excellent oral and written communication skills
Strong organizational and time management skills
Strong interpersonal relationship building and listening skills
Demonstrate professionalism, judgment and integrity in daily operations
Has proactive approach with the ability to take initiative and work independently
Ability to work on multiple systems at one time
Have high attention to detail

About Us
Welcome to Intellifi, where our mission is "Lending Solutions Simplified". This is more than tagline for us - it's our commitment to every customer, business partner and team member.

While we have decades worth of experience and expertise in Commercial Services and Technology, Residential Services, and Residential Technology, we aren't standing still.

From the adventurous start-ups to the established institutions with billions in assets, and to those we have yet to serve, we owe it to our dozens of clients to always be moving forward.

At Intellifi we believe that a culture of innovation, creativity and partnership is what enable us to provide executable end-to-end solutions to the various lenders in the residential and commercial industry in Canada.

Where hi-tech meets hi-touch, we are a team of experts providing a selection of technology products and lending operations services that helps create efficiency in loan management for both our clients and their customers.

Equal Opportunity Employer
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