Customer Care Agent - Surrey, Canada - MORRISON WINDOWS LTD SURREY BC

MORRISON WINDOWS LTD SURREY BC
MORRISON WINDOWS LTD SURREY BC
Verified Company
Surrey, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
This role will provide customer service as well as production coordinating and office admin support.

Contact delinquent accounts and maintain contact summery on an ongoing basis.


Primary Responsibilities:


  • Identify, research, and resolve customer inquires using the computer system, materials provided and other tools as required
  • Followup and investigate customer inquires not immediately solved
  • Place customer orders into the computer system verifying all information is accurate
  • Call customer with any initial order discrepancies
  • Contact & document customers response if courier selection is changed from original order
  • Phone contact with Sales team regarding plan or issues that may arise with client
  • Provide customers with product information
  • Reconcile courier documents daily
  • Update customer & vendor information in computer system as required
  • Enter all way bill information in computer system to help track Request reordering of any office supplies running low i.e. stamps, envelopes, paper
  • Recommend process improvements
  • Other duties as assigned

Knowledge and Skill Requirements:

-
Excellent English written and verbal communication skills is must:

  • 2-3 years or more experience in a related industry.
  • Demonstrate a dedication and commitment to providing outstanding customer service.
  • Excellent interpersonal, problemsolving and analytical skills
  • General Computer knowledge specially Ms Excel and Word
Team player who thrives in a fast-paced environment


Job Types:
Full-time, Permanent


Experience:

- sales: 2 years (preferred)

- customer service: 1 year (must)


Education:


  • Secondary School (preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work remotely:

  • No

Job Types:
Full-time, Permanent


Pay:
From $19.00 per hour

Expected hours: 40 per week


Benefits:


  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Overtime pay

Work Location:
In person
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