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Sales Support Coordinator - North York, Canada - Emirates

Emirates

Verified Company

North York, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB PURPOSE

Coordinate the Sales Support Team to initiate sales activities in the country considering the different sales channels based on the analysis and evaluation of market-specific data.

Identify opportunities and threats in sales (existing business, new business, online, groups) and will support in driving all processes at the organization.

Account management activities jointly with Sales Executives and Sales Managers based on analysis and evaluation of customer portfolios. The post holder will enable the Sales Executive and Sales Manager to optimize sales activities by steering visits, preparing sales presentations and managing an array of administrative and supportive tasks

JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)
Regular analysis and evaluation of customer performance (corporate / SME accounts and travel agencies / travel management company) and the development of each sales channel as basis for yearly planning of contracts
Coordinate the analysis and monitoring of the development of each sales channel, according to its potential and distribution costs, emphasizing corporate revenue generation through TMCs, online push via OTAs and EOL and share reduction of consolidator channel.
Contract management, including the continuous update of the contract database and flow of information to all relevant departments (such as pricing) and coordination of comprehensive preparation of contract proposals (incl. individual quotations) in cooperation with the Sales Executive, as well as monitoring and backend incentive calculations, whenever available (according to predetermined frequency)
Developing and coordinating account management activities, based on monthly evaluation / analysis of Sales Executive portfolios in cooperation with the Sales Manager as well as sales activities budget controlling and conciliation with accounting system bookings
Ensure a seamless flow of information, steering advising and supporting all relevant departments (interface between sales, corporate communications, pricing and finance).
Manage the administration and investigations of ADMs, ACMs and other related revenue accounting queries. Advise relevant line Sales Managers of travel agents undertaking incorrect ticketing or fares construction practices. Manage the Brazil "Commercial & Sales" advisory notices.
Keep uptodate with all technical developments regarding reporting tools and continuous coordination of monitoring, analysis, development and adjustment of EK reports, tools and workflows.
Assist Sales Manager with yearly planning and budgeting process (incentive planning / forecasting / monitoring) and market specific and adhoc reporting for Area Manager.
MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

Degree preferably in Economic or Travel with a minimum of 3 years experience in the Travel Industry.

Knowledge and Skills