Support Specialist - Saskatoon, Canada - Vendasta

Vendasta

Verified Company

Saskatoon, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Vendasta, we believe in helping great local businesses survive and thrive in a world that's more competitive than ever—and we're growing our team This is an opportunity to join one of the fastest growing tech companies in Canada and make a direct impact on local economies worldwide.

In a world where local businesses all over the globe have had their livelihoods turned upside down, Vendasta continues to help them embrace digital solutions and flourish.

Vendasta is a certified Great Place to Work and Best Workplace for Today's Youth and Women. Keep reading if you'd like to join us on our mission to support small businesses all over the world.

About the Job

The impact you'll have

Provide exceptional customer service and training to Vendasta's Partners
Utilize ticketing systems, such as Zendesk, to manage interactions with customers
Be diligent in finding answers and keeping clients updated on bugs and other inquiries
Be the expert in Vendasta's offerings—providing information, strategies, uses, and more to Partners
Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary
Coordinate and pass along feedback from Partners to product development
Work with the Support onDemand team to develop plans and initiatives to drive Partner success and platform adoption
Perform troubleshooting of Vendasta products and services as necessary
Control traffic for Partners, ensuring all issues are passed off and dealt with accordingly

The value you'll bring

2+ years experience in customer service/account management
Experience in customer support (considered an asset)
Superior written and verbal communication skills
A team player attitude
Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Organized and attentive to detail
Ability to read between the lines know how to answer the questions not being asked and identify opportunities
Actionoriented with strong organizational, analytical, and problemsolving skills

About Vendasta

So what do we actually do? We create an entire platform full of digital products & solutions that help small to medium sized businesses (SMBs) have a stronger presence online through digital advertising, online listings, reputation management, website creation, social media marketingand much more Our platform is used exclusively by channel partners, who sell products and services to SMBs, allowing them to leverage us to scale and grow their business.

We're trusted by 65,000+ channel partners and 6 million SMBs worldwide

Perks
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Benefits - health, dental, life, and disability insurance, an employee assistance program (EAP)*, and $500 annual Health Spending Account. Premiums for health & dental insurance will be covered by Vendasta
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Vacation

Minimum 3 weeks paid vacation per year; uncapped sick time policy.

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Employee Options Program - get in on Vendasta's growth and success
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Sweet Eats

On site cafeteria with beverages & snacks all day _and _free catered lunch every Friday

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Training & Career Development

Education reimbursement program, professional development plans, leadership workshops, mentorship program, and so much more

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Culture - comprised of our core values: Drive, Innovation, Respect, and Agility
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Social Events

Ideas on Tap, ski trips, virtual talent shows, yoga classes, and more

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Giving Back - endless opportunities to take part in programs and initiatives that give back to the community we work in, including paid volunteer time.