Bilingual Customer Service Representative - Guelph, Canada - Hammond Power Solutions

Hammond Power Solutions
Hammond Power Solutions
Verified Company
Guelph, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

OVERVIEW

KEY RESPONSIBILITIES

  • Inquiries can range from stock checks to product inquiries, technical support and quotations.
  • Utilize the relevant software systems (AX, in house EQV2), along with other tools provided and working closely with the other departments.
  • Customer Service is the first customer contact and works with the regional managers and thirdparty representatives to ensure customer satisfaction.
  • Input all customer purchase orders, ensuring accuracy at all times.
  • Follow up on orders out for approval and maintain valid dates in the HPS system.
  • Issue return authorizations (RMA).
  • Filing of orders (mínimal).
  • Utilize all available systems to provide the customer with an accurate shipping date.
  • Work closely with production and shipping to ensure customer needs are met.

QUALIFICATIONS

  • Bilingualism in English and French.
  • Experience in a busy customer service, fast paced environment.
  • Time management and organization skills.
  • Familiarity with computers/windows environment e.g. Outlook, Excel, Word
  • Knowledge of basic electricity.

Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

- implementing and managing network and cybersecurity systems: 3 years (preferred)


Work Location:
One location
More jobs from Hammond Power Solutions
See all jobs of Hammond Power Solutions